IT Support Technician

2 weeks ago


Niskayuna New York, United States Core BTS, INC. Full time
Job Description

Core BTS seeks an IT Support Technician to provide levels 1-2 troubleshooting and support in an education setting. The support technician will work under the direction of Director of Technology.

Primary duties include:

•             Assist teachers to enhance learning through improved integration of technology. Assist administrators and teachers in the incorporation of technological hardware and software into the classroom.

•             Facilitate effective use of technology in the classroom and school environment. Provide direct support to staff in conjunction with technology department and administration.

•             Independently resolve routine and less complex user problems. Coordinate with both technology staff and/or supervisor for resolving more complex issues.

•             PC and peripheral support (i.e., computers, Chromebooks, document cameras, interactive whiteboards, printers, etc.) Hardware repair/ replacement, initial setup/ configuration, driver/ software upgrades, operating system and application support, and miscellaneous help desk ticket remediation.

The ideal candidate will have procedural knowledge and hand-on experience performing:

•             Initial setup / configuration

•             Driver / software upgrades

•             Operating System/Application support

•             End user knowledge transfer

•             System imaging and experience with Active Directory



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