IT Support Technician

2 weeks ago


New York, United States First Tek, Inc. Full time

Position: IT Support Technician

Location: New York (Monday – Thursday)


A major entertainment company has an opportunity available for an IT Operations Specialist to assist with on-site desktop support. This technician will work closely with N-Tech Operations and Support Specialists to provide world-class support to their workforce. Responsibilities include provisioning computers, deploying hardware, workstation and desk setups, supply/inventory support, assisting with conference room technology, and other operational support for end-user issues and requests.


Roles and Responsibilities: Below is a list of responsibilities that the contractor position will require during the length of their contract.


● Primary role is to assist on site with N-Tech Operations and Support team with operational and secondary support requests

● Retrieval and disposal of hardware equipment through existing e-cycle program

● Termination technology recovery procedures

● Perform room to room technical sweeps and basic troubleshooting of conference room and general audio-visual equipment around campus

● System preparation of computers ranging from macOS, Windows 11, Linux, ChromeOS and as well as mobile devices on iOS and Android.

● Deployment of corresponding computer hardware, including on-site as well as preparation for shipment to remote locations.

● Partner with the N-Tech IT team to improve overall user experience by helping to implement new/updated workflows.

● Remote support through N-Tech channels.

● Application Access.

● Telecom support and deployment.

● Support for onboarding and new hire processes.

● Onsite AV events support.

● Basic training in Google Apps.

● Swing space support.

● Mobile device support.

● Printer Support.

● Other technical duties as assigned.

● Large format and/or media display support.

● Other technical duties as assigned.


Skill Requirement:

● Excellent Communication, interpersonal, and presentation skills.

● Experience troubleshooting productivity software including Google Workspace applications such as Gmail, Calendar, Drive, Docs, Sheets, Slides, and Meet, as well as Microsoft Office and Adobe Creative Cloud desktop application suites.

● Experience troubleshooting conference room technology including Google Meet, Chromebox for Meetings.

● Experience hardware support for Windows/Apple/Chrome/Linux.

● IT or desktop support with a focus on the customer-facing experience .

● Preferred executive support experience.

● Fundamentals in networking protocols and troubleshooting.

● Experience supporting mobile devices including Android and iOS devices.

● Experience supporting copiers and consumer printers.

● Working knowledge with a ticketing systems environment.

● Knowledge of best practices around data security.

● Working knowledge with software, asset, and endpoint management tools (i.e. Jamf, Chef, Munki, Intune, Bitfit).

● Working knowledge of audio/visual events technologies and support.



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