Workplace Operations Coordinator

4 weeks ago

New York, United States The Norland Group Full time
Job DescriptionJob Description
  • Contract Duration: 7 months + Possible Extension
  • Fully on-site Mon.-Fri. on 9th Ave

Our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.The Workplace Operations Coordinator will assist in facilitating the daily operations of an ongoing delightful experience for all employees. They will provide consistent workplace related operational support and assist in maintaining an inclusive and safe environment for employees.

ABOUT YOU:

You are an individual who possesses a strong ability to successfully prioritize and execute tasks/duties as assigned in alignment with the overall goals of the team. You have a growth mindset and know how to stay self-motivated and demonstrate a positive attitude. You feel empowered to take initiative and lead from your seat. You consistently demonstrate strong verbal and written communication skills.

RESPONSIBILITIES:

  • Represent culture in the reception area by stocking candy stations daily, maintain the appearance of the front desk and lobby area and manage music if applicable.
  • Keep an upbeat demeanor and greet every employee and guest as they arrive -you are the first and last point of contact
  • Ensures music content adheres to Core Values and volume level is appropriate for a workplace environment
  • Keep weekly inventory of Workplace items that need to be purchased.
  • Restock supply closet on a regular basis.Support local teams with inventory management
  • Manage incoming and outgoing mail/shipment process within the all workplaces
  • Unpack and stock Workplace deliveries in designated closets or support shipments to desired locations
  • Assist with general conference room bookings
  • Work through and respond to Zendesk tickets throughout the field and office locations and perform the necessary task to satisfy general Workplace inquiries; escalate
  • Workplace incidents and maintenance requests to Workplace Operations Specialist and Workplace Operations Lead when necessary
  • Coordinate with security on incoming visitors. Ensure name tags are printed and given to all visitors at the reception desk
  • Maintain clear and consistent communication while providing cross functional support to HR, Recruiting, Development, Real Estate, Construction and Physical Security
  • Receive, troubleshoot, resource and resolve all incoming employee/guests questions or concerns
  • Support all Workplace leadership with all duties as necessary

EXPERIENCE & SKILLS:

  • Be aligned with Core values: Make it Happen, Uplift Others and Be Yourself
  • A passion for facilitating an overall positive employee experience through ongoing operational support
  • 2+ years of customer service experience
  • 1+ years in Workplace related experience
  • Possess the ability to remain agile and multi-task effectively in a fast paced environment
  • A passion for fostering an overall positive employee experience through ongoing operational support
  • Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively
  • Capable of prioritizing tasks/duties as assigned and delegating tasks as needed
Company DescriptionAbout us:

The Norland Group has been in operation successfully since 1996. We are a strong believer of people management, professionalism and accountability. We only make promises when we are certain we can fulfill them. Our business focuses on fulfilling the needs of commercial and government customers in administrative services, workforce mobilization, information technology, engineering, project management services.
Our Mission Statement

Our main goal is to provide career advancement opportunities to our associates. We are committed to bringing our customers exceptional support services with the highest quality, integrity, and innovation. We believe that we are the stepping stone for our associates to advance their careers and to live a better life. Everyone should have a chance to live a successful and happy life. We operate our business based on those values and we choose employees who value the same principles.Company DescriptionAbout us:\r
\r
The Norland Group has been in operation successfully since 1996. We are a strong believer of people management, professionalism and accountability. We only make promises when we are certain we can fulfill them. Our business focuses on fulfilling the needs of commercial and government customers in administrative services, workforce mobilization, information technology, engineering, project management services.\r
Our Mission Statement\r
\r
Our main goal is to provide career advancement opportunities to our associates. We are committed to bringing our customers exceptional support services with the highest quality, integrity, and innovation. We believe that we are the stepping stone for our associates to advance their careers and to live a better life. Everyone should have a chance to live a successful and happy life. We operate our business based on those values and we choose employees who value the same principles.

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