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Front Desk Representative

2 months ago

Florida City, United States Radiology Regional Full time

Now Hiring – Front Desk Representative, Patient Scheduling Associate, Medical Assistant Location:

Southwest Florida – On-site Radiology Regional

is one of the largest physician-driven diagnostic imaging providers, with 13 imaging centers, in Southwest Florida. We are seeking a dynamic person with a passion to care for others in the communities we serve. For over 50 years we have earned trust and confidence because of their patient care experience. Front Desk Representative Job Summary: In all of Radiology Regional centers, the first impression and point of guest service for our patients is the Front Desk Representative. It is the responsibility of the front desk personnel to represent patience, understanding, knowledge and professionalism. Under the clinical direction of a radiologist and general supervision of the Patient Intake Supervisor and Diagnostic Imagining Center Managers, the front desk personnel perform those duties directly involving the various office procedures of an Outpatient Diagnostic Imaging facility. The services should be provided with attention to detail and with guest services being the primary objective. Patient Scheduling Associate Job Summary: Responsible for scheduling, canceling, and rescheduling of patient exams for multiple imaging center locations by collecting and processing accurate patient demographics and clinical information in accordance with Radiology Regional protocol pertinent to the requested exam. Responsibilities are performed via phone and computer in a call center setting with a high volume of daily calls and fax requests from patients and/or referring physician offices. Medical Assistant Job Summary: Complete IV training program and obtain required IV certification per the standards of RRC. Prepares IV solution sets and contrast agents for administration and assists technologists, radiologists, and physicians during administration. The medical assistant also prepares contrast agents as ordered. Prepares and positions patients for imaging procedures; ensures patient modesty, confidentiality and privacy. Communicates effectively with referrals to ensure prompt and accurate ordering, completion of exam, and reporting via fax, written and verbal means. Assists in front desk area and is required to have working knowledge of that area. Benefits: Competitive medical, dental and vision benefits plans Life and long-term disability insurance Three weeks paid time off 401k with a generous company contribution Six paid holidays Imaging services for employees and immediate household And much more Requirements: Front Desk Representative: Attention to detail Excellent communication and interpersonal skills Guest service oriented Strong computer skills Experience in a medical setting is preferred High School Diploma or GED required Patient Scheduling Associate: Ability to deliver the highest quality customer service. Must be comfortable in a fast-paced environment with the ability to remain calm in stressful situations. Completes outbound calls to schedule patient exams when a RX is received ensuring accuracy in a timely manner. Responds to all calls with courtesy and professionalism. Manage and escalate priority issues, route calls, and questions to appropriate resources. REQUIRED:

High School Diploma or GED REQUIRED:

Data entry skills, good computer knowledge, and ability to type a minimum of 35 wpm. Medical Assistant: Prior medical assisting or other patient focused experience is preferred, but we will train the right individual who is self-motivated, customer service-oriented, desires a career in radiologic healthcare, is personable and is interested in making our patients feel comfortable while undergoing a variety of imaging services. Required -High School Diploma or GED Required-

CPR Basic Life Support (BLS) certification Preferred-

Medical training program that included medical and anatomy terminology Preferred-

Medical assistant certificate Preferred-

Medical knowledge/experience Radiology Regional is an Equal Opportunity Employer.

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