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Client Experience Specialist

3 months ago

Livonia, United States CU Solutions Group Full time

Job Type

Full-time

Description

This is a remote position open to applicants in FL, IL, KS, MI, OH, PA, TN, TX, UT, & WI only.

THE OPPORTUNITY

The Client Support Specialist is viewed as an expert in the applications offered through HR Performance Solutions to provide excellent client service, maintain strong professional relationships, courteousness, efficiently and promptly answer client questions, and effective problem resolution.

THE WORK ITSELF

  • Be part of a strong team environment to provide unparalleled support to clients in a wide variety of industries.
  • Answer incoming support phone calls, email and chat communications, demonstrating responsiveness and sense of urgency in all client interactions.
  • Document cases and client interactions within the CRM.
  • Multi-task to research questions during the client interaction while clearly and concisely documenting the issue.
  • Research questions by collaborating with other team members when an answer is not readily available.
  • Perform testing of potential defects within the application(s) and document and communicate those to the product development team.
  • Contribute to the growth of application(s) knowledge base by assisting in the creation of product documentation.
  • Actively participate in application testing to ensure new software updates are ready to release.
  • Develop an understanding of customer service processes and standard operating procedures.
  • Establish and maintain an effective and proactive working relations, communication, and coordination with MCUL & Affiliate personnel and with management.
  • Perform other duties as assigned.
THE SKILLS YOU BRING

The Must Haves...
  • High school diploma or equivalent required.
  • Minimum 2 year of customer service experience required.
  • Strong ability to work well in a team environment and independently.
  • Strong problem solving and organizational skills.
  • Strong ability to adjust to change and work requirements.
  • Strong interpersonal and public relations skills.
The Nice To Haves...
  • College training in business, human resources, IT or related field preferred.
  • Financial services, credit union, and/or human resources experience preferred.
  • Working knowledge of company products and services.
  • Basic understanding of product positioning and competitive conditions.
THE PERKS WE OFFER
  • Competitive Pay : We know your value and we're not afraid to pay for it We offer a competitive total compensation plan including annual bonuses and a 5% contribution to your 401k.
  • Time Off : Besides our competitive paid time off package, team members receive paid holidays and time off to volunteer for causes that are important to them.
  • Benefits : We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision. Don't need health insurance? No problem An opt-out credit will be provided to you for waiving coverage.
  • Opportunity for you to make an impact on the people we serve We're all about people helping people


THE COMPANY ITSELF

CUSG offers leading-edge products and services in the areas of Martech, HR Performance and Financial Empowerment. Our company's dedication to excellence is reflected through superior service to our longstanding clients and our trusted, renowned partners.

We are an equal opportunity employer committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. We welcome and encourage applications from all qualified individuals.