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Client Relations Specialist
2 months ago
Overview:
As a Client Relations Specialist, you will foster connections and provide a diverse array of financial products and services to our varied clientele.
Your meticulous cash management, keen attention to detail, and professional engagement with customers and colleagues in a fast-paced setting will enable you to embody our mission while progressing in your career.
Responsibilities:
Establish relationships with clients to nurture enduring connections that encourage repeat business.
Accurately review, validate, and process client transactions, including check cashing, money transfers, and payments.
Proactively enhance client success by providing tailored financial services that align with their needs.
Enter and maintain client information with accuracy and integrity in a Point-of-Sale (POS) system.
Generate new business by executing inbound and outbound call campaigns daily.
Support client account management and collections by processing payments and overseeing client appointments.
Ensure the internal and external appearance of the store meets cleanliness standards to improve the client experience.
Safeguard office security and adhere to proper opening and closing procedures, including managing the vault and cash drawer.
Comply with Company policies and procedures, as well as all applicable local, state, and federal laws and regulations.
Participate in ongoing training and stay informed about our evolving products and processes.
Work effectively in a dynamic and fast-paced environment, managing multiple tasks with ease to meet both individual and team performance standards.
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
Qualifications:
High school diploma or equivalent
Exceptional verbal and written communication skills
Professional demeanor with clients and colleagues
Meticulous attention to detail and ability to accurately enter data
Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
Must be at least 18 years of age
Background check required (subject to applicable law)
Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Experience in check cashing, document verification, and/or money order processing
Prior cash handling, cash drawer/vault management experience
Bilingual (English/Spanish) is a plus and may be required for certain locations
What We Offer:
Our Benefits Include:
A comprehensive new hire training program
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Performance based career advancement
Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
Company-Sponsored Life and AD&D Insurance
Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
Diverse Culture and Inclusive Environment
A relaxed, business casual dress code that includes jeans and sneakers
Based on current benefit offering, which is subject to change with or without notice.
Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
About Us
Since 1987, it has been our mission to provide rave-worthy customer experiences to everyone who comes through our doors or visits the CheckSmart website.
As an established financial services provider, we offer Loans, Money Orders, Wire Transfers, Green Dot Visa Debit Cards, Gift Card Buy Back, and Check Cashing throughout KY, IN, MI, and OH.
We're steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it most.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.
The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.
Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.Important:
The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message.
Any official email correspondence will come from the domains @(url removed), @(url removed), or @(url removed). In-store positions are in-person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
