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Transcript Specialist II

2 months ago

Lansing, United States Troy Public Radio Full time

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button. If you would like tobookmark this position for later review, click on the Bookmark link. To email this position to a friend, click on the Email to a Friend link. If you would like to print a copy of this position for your records, click on the Print Preview link. The Transcript Specialist II position is responsible for, but not limited to: Accepting orders and processing transcript requests according to TROY Policy and Procedure Answering departmental phone, assisting with questions from students, faculty and staff, including via phone and walk-ins Directly serving students; performing duties related to central processing of transcripts Obtaining course descriptions, verifications and test scores Processing document imaging, to include, pulling files, entering into DI system, filing necessary imaged document Assisting and educating current and former students with the process of ordering transcripts and verifications online Processing of loan deferments and Education/Degree verifications All other tasks as assigned by supervisor. Minimum Qualifications 1. High school diploma or equivalent 2. Minimum of two years of clerical office work experience 3. Proficient skill with personal computers and the use of computer applications, such as Microsoft Office products 4. Excellent typing and word processing skills 5. Great interpersonal relations and customer service skills Preferred Qualifications 1. Associate’s or Bachelor’s degree 2. Experience in Higher Education Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No Work Hours Standard office hours List any hazardous conditions or physical demands required by this position NA Does this position have supervisory responsibility? Last Day a Reference Provider Can Submit Reference Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu. Supplemental Questions Required fields are indicated with an asterisk (*). * How did you hear about this employment opportunity? Troy University employment website (www.troyuniversityjobs.com) Chronicle of Higher Education Higher Ed Jobs Social Media website Indeed Other employment website (please specify below) Employee Referral (please specify below) Local newspaper (please specify below) Professional journal (please specify below) Other source (please specify below) Please specify: (Open Ended Question) * Regarding your current employment status, please select one of the following: Not a current Troy University employee Current part-time Troy employee (including adjunct faculty) Current full-time Troy employee - initial appraisal period complete Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees) * Do you have a high school diploma or equivalent? Yes No * Do you have at least two years of clerical work experience? Yes No Required Documents Resume Cover Letter List of References Optional Documents - Employment is contingent upon a satisfactory background check. - Troy University is an Equal Employment Opportunity and Affirmative Action employer. - Troy University participates in eVerify. #J-18808-Ljbffr