Clinic Manager
4 weeks ago
Job Location
Greene - BH - Greensboro, GA
Position Type
Full Time
Job Category
Nonprofit - Social Services
Description
Position Summary:
Under the direct supervision of the Director of Outpatient Clinics, implements, supervises and monitors the delivery of clinical services in the agency's outpatient clinic.
Key Duties and Responsibilities:
- Oversees the day to day clinical operations of the outpatient clinic.
- Provides assistance in addressing issues related to access, triage, scheduling, referral, disciplinary actions and/or staff coverage
- Provides consultation and advises operational staff on clinical best practice
- Provides clinical oversight of the clinical and case management staff at the clinic
- Provides administrative oversight to all employees assigned to the clinic
- Assures that clinical services at the outpatient clinical are adequate, appropriate and accessible
- Stays knowledgeable about guidelines and requirements that regulate provision of outpatient services, including, but not limited to: DBHDD Utilization Guidelines, CARF, ASO requirements, DBHDD contractual obligations, DATEP/HFR regulations, Advantage policies and procedures, etc.
- Ensures protocols are in place to ensure access to services. Collaborates with the Director of Outpatient Clinics and subordinate staff to address and problem solve barriers to access
- Monitors flow of new clients into ongoing services and works to ensure adequate availability of groups and individual treatment based on identified need
- Conducts individual, family, group and assessments as needed.
- Assists the Director of Outpatient Clinics with implementing and monitoring outpatient scheduling practices at the clinic and ensures that established protocols are being followed
- At the direction of the Chief Clinical Officer and/or Director of Outpatient Services, collects data on access to services, treatment outcomes and client experience
- In conjunction with Advantages Human Resources Department, interviews, hires, directs, trains, evaluates the performance of, and when necessary, disciplines and discharges employees
- Defines job expectations for each position/each employee and communicates those expectations clearly
- Meets regularly with direct reports and documents meetings on Professional Development Logs or Team Meeting Minutes document
- Evaluates direct reports at least annually
- Follows Advantages policies and procedures regarding disciplinary actions
- Identifies training needs and coordinates trainings/education for subordinate staff
- Manages or delegates management of payroll, bi-weekly, for all direct reports and for the prescribers assigned to the clinic
- In collaboration with the Director of Outpatient Clinics, monitors the clinic financial performance relevant to budget expectations and makes recommendations as needed
- Develops and maintains collaborative working relationships with referral sources and partners within and outside the agency
- Monitors and evaluates the effectiveness of services provided in the clinic
- Ensures referrals are reviewed and a disposition is made according to established timeframes
- Monitors chart audit scores for subordinate staff and establishes procedures to ensure an average score of 90+
- Attends conferences and training to facilitate best practices in programs and enhance relationships with community partners, as assigned
- Ensures that best clinical practices are being utilized in all outpatient programs
- Reviews curriculum/psychoeducation and facilitates implementation of evidence based practices
- Promotes a supportive team environment that represents the mission, vision and values of Advantage and creates a collaborative team approach to problem solving and planning
- Attends agency and external meeting and trainings, as assigned
Minimum Qualifications:
Master's degree in a related area from an accredited college or university AND Two years of management of subordinate managers/supervisors in a human service delivery program OR Bachelor's degree in a related area from an accredited college or university AND Five years of experience, including three years of management of subordinate managers/supervisors in a human service delivery program OR related certification AND Two years of management of subordinate managers/supervisors in a human service delivery program OR Three years of experience required at the lower level Mgr 3, Social Svcs (SSM012) or position equivalent.
Preferred Qualifications:
- Fully/independently licensed in the state of Georgia
- 2+ years of supervisory experience
- A commitment and dedication to working with adults and youth with severe and persistent mental illness
- Ability to respond to the crises within 45 minutes
- Ability to be on-call-by phone as needed.
- Ability to monitor/supervise staff in remote locations
- Organized and detailed oriented
- Strong clinical skills
- Knowledge of crisis intervention techniques
- Knowledge of individual and group therapy techniques
- Knowledge of various therapeutic models and intervention as directly related to area of assignment
- Computer skills-ability to use an electronic health record and to document accurately same day as service
- Ability to work independently while still meeting defined benchmarks
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