Field Service Engineer I

1 month ago

Hamilton, United States Thorlabs Full time
Purpose of the Position

The Life Science Field Service Engineer is responsible for installing, servicing, and supporting the imaging systems product line, including but not limited to confocal and multiphoton microscopes. The position helps develop programs for after sales installation, preventive maintenance, and service contracts to support a growing line of imaging systems. Field Service Engineer must have a solid understanding of the life science industry; laser, optics and microscopy experience is preferred. The position maybe field based.

Essential Job Functions including the following, but not limited to:
•Install new systems
•Perform warranty related service at customer sites
•Improve internal and external service reporting
•Execute Preventive Maintenance program for existing customers
•Promote service contracts for customers
•Document field service activities
•Improve customer response time
•Assist system installation and evaluation for tradeshows

In addition to the essential functions and duties listed above, all positions are also responsible for:
•Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures.
•Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

The Company retains the right to change or assign other duties to this position.

Physical Activities: The employee is occasionally required to stoop, kneel, crouch or crawl.

Exerts up to 50 lbs. of force.

Requirements

Qualifications
Experience:
  • Entry level to 4 years hands-on experience aligning, maintaining and servicing optical equipment including lasers and microscopes preferred
  • Prior field service experience
  • Direct customer relationship experience
Education:
  • BS in Engineering Technology, EE, Biomedical Science, Physics or equivalent. Technical school/military experience considered.


Specialized Knowledge and Skills:
•Proficient in Windows based PC machine use, especially MS Office and other communication tools.
•Ability to work independently, and ability to work in a team environment and

comply with high quality standards as well.
•Strong communication and facilitation skills.
•Strong business acumen
•Understanding of customer/marketplace and drivers that influence customer behavior
•Strong problem solving/analysis skills related to field service

Other: •Must be willing to travel 75% of the time

Organizational Relationships

Direct Reports: This position has no direct supervisory responsibilities.

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Benefits

Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few.

  • Field Service Engineer

    4 weeks ago

    Hamilton, United States Gables Search Group Full time

    Field Service Engineer - Controls Are you looking for more than just a job? Our client offers rewarding careers with excellent benefits, training, and a culture of promotion from within. Join a NICET-certified electrical testing, engineering, controls, and automation company. We are seeking an experienced Field Service Engineer to provide top-notch services...

  • Senior Field Service Engineer

    4 weeks ago

    Hamilton, United States Lincoln Search Consultants Inc Full time

    Looking for a career, not just a job? Our client might be the place to be for you. Offering top-notch benefits, training, and room for growth, they are seeking a Senior Field Service Engineer to join their team. About Our Client: Our client specializes in NICET-certified electrical testing, engineering, controls, and automation. For over 20 years, they've...

  • Customer Service Representative I

    1 month ago

    Hamilton, United States Impact Auto Auctions Ltd. Full time

    ** Customer Service Representative I** **Job Category****:** Field Operations **Requisition Number****:** CUSTO005204 Showing 1 location **Job Details** **Description** Impact Auto Auctions is searching for a Customer Service Representative I to join the team at our facility in North Hamilton, ON. Impact Auto Auctions is Canada's leading live and live-online...

  • Customer Service Representative I

    3 months ago

    Hamilton, United States Impact Auto Auctions Ltd. Full time

    ** Customer Service Representative I** **Job Category****:** Field Operations **Requisition Number****:** CUSTO005204 Showing 1 location **Job Details** **Description** Impact Auto Auctions is searching for a Customer Service Representative I to join the team at our facility in North Hamilton, ON. Impact Auto Auctions is Canada's leading live and live-online...

  • Systems Engineer

    2 weeks ago

    Hamilton, United States Node.Digital Full time

    Systems Engineer - Principal I Location: Dulles, VA Must have an active Secret Security Clearance This is a Hybrid Position Node is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment including introducing new cyber capabilities to...

  • Electrical Engineer

    4 weeks ago

    Hamilton, Ohio, United States Surf Search Full time

    Electrical Engineer Position Summary: Design, develop, and test circuits and systems used in the control of testing equipment; Create electrical and controls engineering drawings and documents; Specify electrical controls equipment and panel components; Specify heating elements and circuits for industrial furnaces and ovens; Review proposed changes to...

  • Field Service Agent

    2 weeks ago

    Hamilton, Missouri, United States Ministry Sure Full time

    Job OverviewWe are looking for a motivated sales professional to become a part of our dynamic agency. The field service representative will be actively engaged in the field, traveling to various clients and gathering updated information to enhance customer interaction and service quality. The ideal candidate will possess a professional demeanor, be outgoing,...

  • Field Service Agent

    1 week ago

    Hamilton, Missouri, United States Ministry Sure Full time

    Job OverviewWe are in search of a motivated sales professional to enhance our agency's outreach. The field service representative will actively engage with clients across the state, gathering essential information to improve customer interaction and service quality. The ideal candidate will exhibit professionalism, a friendly demeanor, a strong drive to...

  • Lead Electrical Engineer

    2 weeks ago

    Hamilton, Ohio, United States Basilone Executive Search Full time

    NO RELOCATION PROVIDEDBasilone Executive Search is representing a well-established equipment design and manufacturing firm with a workforce of approximately 90 employees. They are currently seeking a Senior Electrical Engineer to spearhead the development initiatives for both existing and new equipment.Position Overview: The successful candidate will be...

  • Lead Electrical Design Engineer

    7 days ago

    Hamilton, Ohio, United States Basilone Executive Search Full time

    NO RELOCATION PROVIDEDA reputable, mid-sized equipment design and manufacturing firm is seeking an experienced Electrical Engineer to spearhead the development of both existing and innovative equipment solutions.Position Overview: The role involves designing, developing, and testing circuits and systems utilized in testing equipment control; generating...

  • Lead Electrical Design Engineer

    7 days ago

    Hamilton, Ohio, United States Basilone Executive Search Full time

    NO RELOCATION PROVIDEDA well-established equipment design and manufacturing firm with a dedicated team of 90 employees is seeking a skilled Electrical Engineer to spearhead the development of both existing and innovative equipment solutions.Position Overview: The successful candidate will be responsible for the design, development, and testing of circuits...

  • Client Relations Associate I

    1 week ago

    Hamilton, Kansas, United States Impact Auto Auctions Ltd. Full time

    Position: Customer Service Representative ICategory: Field OperationsOverview:Join Impact Auto Auctions Ltd. as a Customer Service Representative I. We are a premier salvage vehicle auction firm in Canada, providing an extensive array of vehicles nationwide.Key Responsibilities:Deliver customer assistance through multiple communication channelsManage order...

  • Civil Engineer

    1 week ago

    Hamilton, United States Actalent Full time

    Job Description Our client has been in business for over 50 years and is one of the largest multi-disciplined consulting engineering firms in the Northern Virginia area. They specialize in Data Centers, along with Land Development (Commercial and Residential) projects for the Reston, Ashburn/Loudoun areas. They are urgently hiring a mid-level Civil Engineer...

  • Field Service Representative

    3 days ago

    Hamilton, Missouri, United States Ministry Sure Full time

    Job SummaryWe are seeking a highly motivated and ambitious Field Service Representative to join our team at Ministry Sure. As a Field Service Representative, you will be responsible for traveling to clients' locations throughout the state of Georgia, gathering information, and providing exceptional customer service.Key ResponsibilitiesConduct site visits to...

  • Environmental Health Specialist I

    2 days ago

    Hamilton, Montana, United States Ravalli County Full time

    Job SummaryRavalli County is seeking a highly skilled Environmental Health Specialist I to join our team. As a key member of our Environmental Health Department, you will be responsible for providing a variety of duties related to public and environmental health.Key ResponsibilitiesConduct inspections of licensed establishments, including food service...

  • Data Center Technical Operations Engineer I

    3 months ago

    Hamilton, United States Intelliswift Full time

    Job ID: 23-05100 Pay rate range - $38/hr. to $40/hr. on W2 Responsibilities: •Responsible for the on-site management of shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.•Establish performance benchmarks, conduct analyses, and prepare...

  • Customer Care Agent I

    1 week ago

    Hamilton, Kansas, United States Impact Auto Auctions Ltd. Full time

    Customer Care Agent IJob Category: Field OperationsPosition OverviewBecome a part of Impact Auto Auctions Ltd. as a Customer Care Agent I. We are recognized as the foremost salvage vehicle auction firm in Canada, providing an extensive array of vehicles nationwide.Key Responsibilities:Deliver customer assistance through multiple communication channelsHandle...

  • Appraiser I

    3 weeks ago

    Hamilton, United States Loudoun County Government Full time

    Welcome and thank you for your interest in employment with Loudoun County Government! ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION. Job Summary The Office of the Commissioner of the...

  • E&I Technician

    3 months ago

    Hamilton, United States Tronox Full time

    Position Overview Primary functions of this position is re-servicing, maintaining, and installing instrumentation and electrical equipment for the Hamilton Facility. Responsible for ensuring the maintenance in the plant is accomplished in an environmentally responsible manner, and in compliance with all Safety, Health and Environmental Policy. This position...

  • Electrical Project Engineer

    3 weeks ago

    Hamilton, United States Actalent Full time

    HIRING ASAP! If interested in more information/direct feedback, please reach out to me at gcollier@actalentservices. comand attach your resume and contact information. Below are some details about the position: BENEFITS: YES PAY: $38 to 52 an hour depending on experience SCHEDULE/ENVIRONMENT: Onsite, 25% travel at most Description: This position will assist...