Customer Service Representative I

4 months ago

Hamilton, United States Impact Auto Auctions Ltd. Full time

** Customer Service Representative I**

**Job Category****:** Field Operations **Requisition Number****:** CUSTO005204 Showing 1 location **Job Details**

**Description**

Impact Auto Auctions is searching for a Customer Service Representative I to join the team at our facility in North Hamilton, ON.

Impact Auto Auctions is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec and Atlantic Canada. Impact's national service offering allows sellers to standardize processes across the country, and provides buyers with Canada's most extensive selection of salvage vehicles. Impact is a subsidiary of Insurance Auto Auctions (IAA). IAA has over 3,600 talented employees and over 190 facilities throughout the US, Canada and the United Kingdom.

The Customer Service Representative I addresses all customer inquiries under the direction of the Office Supervisor, including all clerical duties needed in the office.

**Job Duties/ Responsibilities:**

* Apply knowledge of organization, product services and policies to provide a variety of customer support through mail, telephone and direct personal contact.

* Process orders and assignments.

* Enter data into computer system.

* Reference pricing and delivery information.

* Perform word processing assignments, filing and related clerical duties.

* Respond to customer questions, complaints and requests.

* Set up new records and maintain existing records.

* Perform word processing assignments, filing and related clerical duties.

* Process all necessary paperwork in preparation for auction day, securing necessary approvals.

* Performs other duties as assigned

**Education:**

* High School diploma or equivalent experience preferred

**Years of Experience:**

* 0-2 years previous work experience

**Age Requirement:**

* 18 years of age or older

**Job Requirements:**

* Able to communicate effectively with customers

* Ability to function well as part of a team

* Basic computer skills

* Time management skills

* Positive attitude

* Ability to work independently

* Clear communication skills

* Professional and clean appearance

* Bilingual in English/French

In return for your excellent skills and abilities, we offer a benefits package including: health insurance, RRSP Employer Matching Contributions, STD/LTD, Life Insurance/AD&D, Employee Stock Purchasing Options.

Impact Auto Auctions is an equal opportunity employer. Impact Auto Auctions is a drug-free workplace.

*****Please note that any employment offers are contingent upon successful completion and passing of a background check. This includes a clean drivers abstract.*****

**#LI-DY1**

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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