Bilingual Customer Service Representative

3 weeks ago


Keller, United States Millennial Specialty Insurance LLC Full time
Millennial Specialty Insurance, LLC is one of the largest non-carrier-affiliated Managing General Agencies (MGAs) in the United States. Combining expert underwriting with industry-leading technology, MSI creates a superior insurance experience for carriers, distribution partners, and customers. MSI collaborates with insurance carriers to design and distribute products through agents, brokers, and technology partners. Founded in 2015, MSI has grown to offer a wide range of insurance products across commercial, specialty, and personal lines. In 2019, MSI joined BRP Group, Inc. (NASDAQ: BRP).

The Bilingual Customer Service Representative I will handle customer calls in both English and Spanish, emails, and payments, make policy changes, and endorsements that do not require a license. Good communication and attention to detail are necessary.

PRIMARY RESPONSIBILITIES:
  • Takes general incoming calls and places outbound calls as necessary.
  • Processes and replies to Customer Service emails as part of daily duties.
  • Takes payments for policies.
  • Makes changes and endorsements to policies that would not require a license.
KNOWLEDGE, SKILLS & ABILITIES:
  • Must obtain Property & Casualty Insurance License within 100 days
EDUCATION & EXPERIENCE:
  • Bilingual in Spanish and English
  • 2 years of Customer Service experience and/or 1 year of Call Center experience
  • High School/GED


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