Patient Service Representative

3 weeks ago

Keller, United States Envision Radiology Full time
Envision Imaging of Keller is adding a Full Time Patient Service Representative to our team
Monday - Friday 9:30 AM - 6:00 PM | Position Pay Range: $16.00 - $19.30

Summary/Objective:

The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients' insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.

Essential Functions

1. Answers inbound calls to the Center.

2. Provides a friendly and warm greeting to all patients and/or providers.

3. Checks scheduled patients in/out and ensures proper documentation is received from patient.

4. Collects co-pays, co-insurance, and deductible if necessary.

5. Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.

6. Ensures accurate data entry for patient registration.

7. Assists with medical records as needed.

8. Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.

9. Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.

10. Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)

11. Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.

12. Facilitates no-show appointments (calling patients, cancelling, rescheduling).

13. Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).

14. Monitors waiting room to avoid extended wait time and to assists patients as needed.

15. Requests orders and processes new/same-day requests.

16. Requests all patients complete a satisfaction survey after their exam.

17. Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

1. Communication Proficiency.

2. Organizational Skills.

3. Time Management.

4. Problem Solving/Analysis.

5. Customer/Client Focus.

6. Collaboration Skills.

Supervisory Responsibilities

This position has no supervision responsibilities.

Work Environment

This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Travel

No travel is expected for this position.

Job Qualifications

Minimum Qualifications/Experience:

•One plus year of experience providing exceptional customer service - healthcare environment preferred

•Detail oriented, self-motivated, a problem solver and a team player

•Ability to navigate multiple computer screens and browsers quickly and accurately

•Ability to excel in a very fast-pace team environment

•Ability to continuously "exceed" company and customer expectation

•Strong communication skills & professional demeanor

Education/Certifications:

•Minimum of High School diploma or equivalent (GED)

Additional Eligibility Qualifications

None required for this position.

Compliance

Adheres to Envision's Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.

Company Benefits

Below is a list of benefits that are offered to employees, once eligibility is met.

•Health Benefits: Medical/Dental/Vision/Life Insurance

•Company Matched 401k Plan

•Employee Stock Ownership Plan

•Paid Time Off + Paid Holidays

•Employee Assistance Program

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.

OSHA Exposure Rating: 1

It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.

Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.

  • Patient Service Representative

    7 days ago

    Keller, United States US Radiology Specialists Full time

    Touchstone Medical Imaging is seeking an experienced, patient care-oriented professional on a full-time basis as a Patient Service Representative to help support our location in Keller, TX.Shift: Monday - Friday (10:30am - 7pm)Benefits:We offer a PREMIUM base pay, shift differential, MONTHLY bonus opportunities, and an excellent benefits program. You will...

  • Phlebotomist Patient Services Representative

    1 week ago

    Keller, United States Global Technical Talent Full time

    Phlebotomist Patient Services Representative Contract Duration 3 Months Onsite 7:30 AM - 4:30 PM CST Mon - Fri, Rotational Sat 8 AM-12 PM Description: The Phlebotomist Patient Services Representative II (PSR II) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health...

  • Patient Service Representative

    1 week ago

    Keller, United States Touchstone Medical Imaging Full time

    Touchstone Medical Imaging is seeking an experienced, patient care-oriented professional on a full-time basis as a Patient Service Representative to help support our location in Keller, TX.Shift: Monday - Friday (10:30am - 7pm)Benefits:We offer a PREMIUM base pay, shift differential, MONTHLY bonus opportunities, and an excellent benefits program. You will...

  • Patient Services Representative II

    2 weeks ago

    Keller, United States ICONMA Full time

    Patient Services Representative II Location: Keller, TXDuration: 3 monthsDescription:The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.The PSR II draws quality blood samples from patients and prepares those...

  • Patient Service Representative

    7 days ago

    Keller, United States US Radiology Specialists Full time

    Touchstone Medical Imaging is seeking an experienced, patient care-oriented professional on a full-time basis as a Patient Service Representative to help support our location in Keller, TX. Shift: Monday - Friday (10:30am - 7pm)Benefits: We offer a PREMIUM base pay, shift differential, MONTHLY bonus opportunities, and an excellent benefits program. You will...

  • Patient Service Representative

    7 days ago

    Keller, United States US Radiology Specialists Full time

    Touchstone Medical Imaging is seeking an experienced, patient care-oriented professional on a full-time basis as a Patient Service Representative to help support our location in Keller, TX. Shift: Monday - Friday (10:30am - 7pm)Benefits: We offer a PREMIUM base pay, shift differential, MONTHLY bonus opportunities, and an excellent benefits program. You will...

  • Patient Services Representative II

    2 weeks ago

    Keller, United States ICONMA Full time

    Patient Services Representative II Location: Keller, TX Duration: 3 months Description: The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those...

  • Patient Service Representative

    2 days ago

    Keller, Texas, United States US Radiology Specialists Full time

    About the RoleUS Radiology Specialists is seeking a highly skilled and patient-focused professional to join our team as a Patient Service Representative. This full-time position will be based in Keller, TX, and will play a critical role in supporting our diagnostic imaging services.Key ResponsibilitiesSchedule patients for diagnostic exams and...

  • Patient Service Representative

    21 hours ago

    Keller, Texas, United States US Radiology Specialists Full time

    About the RoleWe are seeking a highly skilled and patient-focused Medical Office Coordinator to join our team at US Radiology Specialists. As a key member of our staff, you will play a vital role in ensuring the smooth operation of our medical office.Key ResponsibilitiesScheduling and Coordination: Schedule patients for diagnostic exams and procedures,...

  • Patient Outreach Representative

    3 months ago

    Keller, United States Palm Medical Centers Full time

    Job DescriptionJob DescriptionThe Patient Relations Outreach Representative will focus on introducing Palm Primary Care to the Fort Worth area. They will be marketing and enrolling new members with Medicare onto the practice by creating engagements in the community, guiding patients on health care coverage options, and developing strategic...

  • Customer Service Representative

    2 days ago

    Keller, Texas, United States Freddy's Frozen Custard and Steakburgers Full time

    About Freddy's Frozen Custard and SteakburgersFreddy's Frozen Custard and Steakburgers is a fast-casual restaurant chain that offers a unique blend of freshly prepared menu items, exceptional hospitality, and a fun work environment. As a member of our team, you will be part of a dynamic and growing company that values diversity, inclusion, and employee...

  • Patient Services Coordinator

    5 days ago

    Keller, Texas, United States Colville Tribes Full time

    About the Role:We are seeking a highly skilled and detail-oriented individual to join our team as a Dental Receptionist at Colville Tribes. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our dental team.Key Responsibilities:Meet and greet patients, ensuring a positive...

  • Financial Services Representative

    3 days ago

    Keller, Texas, United States Omega Ventures Full time

    About the Role:We are seeking a highly skilled and motivated individual to join our sales team as a Financial Services Representative. As a key member of our team, you will be responsible for providing exceptional customer service and financial guidance to our clients.Key Responsibilities:Provide personalized financial consulting services to clients,...

  • Automotive Sales and Service Representative

    3 days ago

    Keller, Texas, United States Sun Auto Tire and Service Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales and Service Advisor to join our team at Sun Auto Tire and Service. As a Sales and Service Advisor, you will be responsible for providing exceptional customer service, promoting our products and services, and ensuring customer satisfaction.Key ResponsibilitiesCustomer Service: Greet...

  • Customer Service Representative I

    3 months ago

    Keller, United States City Of Keller Full time

    Job DescriptionJob DescriptionCustomer Service Representative IThe Keller Pointe is the premier recreation and family-friendly community center located in the heart of Keller. Come and work at a fun and dynamic facility that values hard work and energetic people! Customer Service Representative Job Requirements and Responsibilities:Greeting members, guests...

  • Customer Service Representative

    2 months ago

    Keller, United States Handyman Connection Full time

    Handyman Connection Grapevine has an opening for a Customer Service Representative. Our customers love us! We have over 50% repeat/referral customer base and are seeking additional office support for our growing business. Handyman Connection of - Grapevine is a locally owned and operated, well established Home Improvement Company dedicated to excellent...

  • Customer Service Representative- MSI

    1 week ago

    Keller, United States Baldwin Risk Partners Full time

    Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers' unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding...

  • Client Service Representative

    4 days ago

    Keller, Texas, United States CityVet Full time

    Job DescriptionAt CityVet, we believe that happy people start with healthy pets. Our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees plays a vital role in creating a positive vibe.Our Mission: To provide exceptional pet care and a welcoming environment for all.About the Role: As a Client Service...

  • Bilingual Customer Service Representative

    4 weeks ago

    Keller, United States Vibrant Full time

    Bilingual Customer Service Representative - Millennial Specialty Insurance Locations: Keller, Texas, US Time Type: Full Time Posted On: Posted 5 Days Ago Job Requisition ID: JR106307 When Millennial Specialty Insurance (“MSI”) partnered with Baldwin Risk Partners in 2019, we were a single-product tech-enabled renters insurance platform with only 18...

  • Customer Service Representative

    4 days ago

    Keller, Texas, United States Baldwin Risk Partners Full time

    About Baldwin Risk PartnersWe're a leading insurance solutions provider that thrives on solving complex challenges. Our team combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower our partners to meet customers' unique needs.Our MissionWe're passionate about crafting innovative solutions for the...