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Front Desk Supervisor

3 months ago

Hampton, United States Eastern Sports Management Full time

The Hampton Virginia Aquaplex is currently accepting applications for Front Desk Supervisor. The Front Desk Supervisor is the leader of the Front Desk Staff. The Front Desk Staff is the first point of contact for guests and is expected to provide excellent guest service. The Front Desk Supervisor needs to be prepared to answer more complex guest questions regarding services and/or activities available at the property. The Front Desk Supervisor will also coordinate tours of the property. ESSENTIAL DUTIES AND RESPONSIBILITIES

Greet guests and provide information about services and activities at the property

Provide courteous and friendly service to all guests

Resolve guest complaints with or without the assistance of management personnel

Complete registration process for services/activities offered at the property

Process payments in accordance with property standard procedures

Maintain a cash drawer in accordance with property standard procedures

Complete shift reports in accordance with property standard procedures

Complete and file applicable waivers for participation in activities

Operate and teach others the use of front desk technology (e.g. multi-line phone systems, barcode scanners, webcams, windows-based workstations, etc.)

Schedule front desk staff to ensure adequate coverage based on forecasted guest levels

Train newly hired front desk staff

Conduct periodic training on new procedures and policies

Perform other duties and responsibilities as needed, required, or assigned by supervisory personnel (first line supervisor, department head, Manager on Duty, etc.) and/or the General Manager

Maintain strict confidentiality regarding guest information

Display strong verbal communication skills

Display professionalism in appearance and interaction with guests

Detail oriented and possess outstanding organizational skills

Ability to remain calm and focused in a high-volume, fast-paced environment

Ability to work in difficult and stressful environments

Ability to prioritize and perform multiple tasks simultaneously

Ability to remain calm and professional in emergency situations

Availability to work evenings, weekends, and holidays if necessary

QUALIFICATIONS Education and/or Experience: Six (6) months front desk experience is required. Prior supervisory experience is preferred. Language Skills: Ability to communicate services and activities offered in English. Other language skills are desirable. Mathematical Skills: Calculate job-related numerical problems with or without technology (computer programs, calculators, etc.) Computer Skills: Use of a windows-based workstation and peripheral equipment (cameras, barcode scanners, scanners, printers, etc.) is required. Physical Demands: Standing:

Constantly (>66%) Sitting:

Frequently (33-66%) Walking/Running:

Occasionally ( Bending/stooping:

Occasionally ( Reaching/twisting:

Occasionally ( Lifting/pushing/pulling:

Occasionally (up to 25 lbs) ( Hearing:

Constantly (>66%) Talking/shouting:

Constantly (>66%) Seeing:

Constantly

(>66%) Work Environment: The Front Desk Supervisor is normally indoors in a temperature and humidity-controlled environment. The noise level in the work environment is usually loud. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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