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Receptionist/Call Center Representative

2 months ago

Syracuse, United States CNY Family Care LLP Full time

Description

Position: Medical Receptionist/Call Center Representative

Full-Time/Part-Time: Full-Time

Shift: Monday - Friday Days

Rate of Pay: $15.00 - $19.50 per hour

Exempt/Non-Exempt :Non-Exempt

We offer an incredibly competitive compensation and benefits package which includes:

  • 401K after six months with up to 7% combined employer match and annual discretionary profit sharing contribution
  • 17 days of paid time-off in 1st year and 7 paid holidays per year
  • Closed on major holidays
  • 10% shift differential after 5 pm on weekdays and any weekend hours
  • Free office visits with NP or PA providers for patients of the practice enrolled in CNY FC health plan
  • Free parking
  • Free lunch
  • Health, dental, vision and other voluntary benefits available to all fulltime employees
  • Employer Contribution to employees enrolled in CNY FC HSA plan
  • $3,000 annual payment for waiving health benefits
When you come to work for CNY Family Care, you join the best family practice in Onondaga County. Our commitment to service excellence sets us apart. Our Cornerstones: Patient-Centered Medical Home Excellence, Teamwork, Safety, Respect, and Professionalism, guide us as we provide care for our community.

As a part of those Cornerstones, it is especially important to us that we create a work environment where people feel welcomed, comfortable, valued for what they bring to the organization, and recognized for their contributions. It goes beyond salary and benefits. We work hard to develop an environment and culture that attracts top-quality talent. That is what sets CNY Family Care apart.

Responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner and greets/assists visitors in the same manner. Acknowledges and greets patients as they approach the desk. Reviews and updates all demographic/insurance information. Collects co-pays and balances as needed and enters payment into patient account. Balances cash drawer at the end of shift. Answers telephone calls in a prompt and professional manner. Routes calls appropriately taking accurate and complete phone messages when necessary. Schedules, cancels, or reschedules appointments when necessary. Responsible to recognize, label, and route the appropriate document to the correct provider and location within the Electronic Medical Record. Perform a variety of clerical duties including preparing mailings, filing, faxing, scanning and photocopying.

Education/Experience:

High school diploma or general education degree (GED) required; one to two years of college preferred. Minimum of two years previous experience working in Health Care/ Medical Records required; or three or more years of related experience and/or training in a medical office which uses an Electronic Medical Record; or equivalent combination of education and experience.

Demonstrated knowledge of medical terminology and procedures. Ability to effectively communicate to establish and maintain effective working relationships with doctors, patients, coworkers, management, and any other external customers. Knowledge of medical insurances and various policies/requirements necessary to obtain verifications. Minimum of 2 years related experience in healthcare. Experience in the management of a multi-line phone system.

Position Requirements

High school diploma or general education degree (GED) required; one to two years of college preferred. Minimum of two years previous experience working in Health Care/ Medical Records required; or three or more years of related experience and/or training in a medical office which uses an Electronic Medical Record; or equivalent combination of education and experience.

Demonstrated knowledge of medical terminology and procedures. Ability to effectively communicate to establish and maintain effective working relationships with doctors, patients, coworkers, management, and any other external customers. Knowledge of medical insurances and various policies/requirements necessary to obtain verifications. Minimum of 2 years related experience in healthcare. Experience in the management of a multi-line phone system.

Full-Time/Part-Time
Full-Time

Shift
Days

Benefits
Competetive Pay DOE, 10% Evening and Weekend Shift Differential, Free Parking, Free Lunch. Health, Dental and Vision offered 1st of month following hire,additional $3000 annual waiver $ for those who do not need health coverage. Closed major holidays, 17 days of Paid time off your 1st year and 7 Paid holidays after introductory period.

Tags
Receptionist, Medical Secretary, Administrative, Patient Services, Patient Check in, Patient Representative, Syracuse, Promary Care, Office jobs

Rate of Pay
$15.00 - $19.50/hour

Position
Call Center Representative

Number of Openings
1

Exempt/Non-Exempt
Non-Exempt

About the Organization
CNY Family Care, LLP was founded in 1999 with the goal of providing compassionate and professional medical care. We are a Family Oriented Medical practice with Physicians, Physician Assistants, Nurse Practitioners and Diabetic Educators. CNY Family Care takes a team approach to meeting the medical needs of our patients through compassion, respect, and professional care. We are available for our patients when they need us. We partner with our patients to provide a proactive approach to medical care, which improves their quality of life.

One of our main goals at CNY Family Care, LLP is to provide all of our patients with continuous and comprehensive health care. As part of this care model, we ask all of our patients to select one personal physician. This PCP/Primary Care Physician will maintain an ongoing relationship with the patient and will then always be in charge of their care. They will oversee the care team that consists of nurses, Nurse Practitioners, Physician Assistants and Diabetic Educators who might interact with the patients when they visit the office. Our care team will work towards ensuring that the patients receive the appropriate age-related preventative testing and treatment as well as the latest evidence-based treatment (proven and documented) for their individual medical condition(s).

We continue to grow and expand our services in order to meet the demands of our patient population.