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Customer Service Representative
1 month ago
Overview:
Baker Brothers Plumbing, Air, & Electric is currently seeking a Full-Time - Customer Service Representative to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using the Service Titan system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR's schedule service appointments and update customer's accounts.
Baker Brothers Plumbing, Air & Electric is one of the fastest growing Plumbing, HVAC, and Electrical companies in the DFW Metroplex and has been named a Top 100 Places to Work by the Dallas Morning News five times.
The schedule will be:
Monday - Wednesday & Friday - Saturday 9am to 6pm with Thurdays and Sundays off.
What's in it For Me?
- Market Value Compensation
- $16/hr plus weekly bonuses.
- Vacation & Holiday Pay
- Flexible Schedules
- Health, Vision and Dental plans for you and your family to choose from.
- 401K Retirement Plan with company match up to 30%.
- Life Insurance, Short-Term and Long-Term Disability.
- Special Program Options: FSA, EPA, Legal Services, and Identity Theft.
- Continuous Training for your Professional Development.
- Working in a dynamic, collaborative, and fun environment.
- Coached and supported career growth.
- Employee Engagement and Employee Recognition Programs.
Responsibilities:
Do I have What it Takes?
- High School Diploma or GED preferred.
- 1-year customer service experience within the Plumbing/HVAC/Electrical trades.
- Prior experience using Service Titan is a must.
- Must be able to pass a background and drug screen.
- Computer proficiency, particularly with Microsoft applications.
- Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
- Must be able to work evenings and weekends when needed.
Qualifications:
What Will I Do?
- Successfully handle high volume inbound customer service calls.
- Respond to e-mail inquiries.
- Expedite unresolved customer grievances to designated departments for further investigation.
- Maintain accurate customer information and scheduled appointment details.
- Actively promote additional services or products when applicable.
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.
