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Customer Service Representative
2 months ago
As a Customer Service Representative (CSR), you are a key member of one of the nation’s fastest growing companies. Rather than working in a call-center environment, here the CSR will form tactical business relationships with specific sales partners and customers to ensure that the needs of both are met in a timely and efficient manner. The CSR serves as a liaison to provide product information, solutions, and excellent customer service. With a focus on accuracy and efficiency, the CSR plays a vital role in maintaining the standards that have made Associated Packaging, Inc. an industry leader for many years.
The Customer Service Representative (CSR) will act as a liaison and provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The CSR will resolve customer issues in a timely manner and provide exceptional customer service to all clients.
Responsibilities:
- Answer customers' questions about products, prices, and availability.
- Process customer invoices, bills of lading, and purchase orders relative to material and machinery.
- Follow-up with customers and vendors regarding order confirmations, ship dates, and pricing.
- Process invoices through customer portals and websites as they require
- Obtain vendor quotes and communicate pricing to customers and salespeople.
- Process vendor payables.
- Research and resolve billing issues.
- Confirm freight rates and invoicing with freight carriers.
- Assist sales team in researching and resolving customer needs.
- Participate in physical inventory and cycle counts of materials and parts.
- Review purchasing reports and place stock orders accordingly.
- Coordinate with vendors and customers to resolve problems on damaged items.
- Verify outbound orders.
- Monitor market conditions, product innovations, and competitors' products, prices, and sales.
- Special projects as assigned.
- Bachelor's Degree preferred
- High School Diploma (or GED or High School Equivalence Certificate) required.
- Knowledgeable of Microsoft Office products (Word, Excel, Outlook)
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Excellent written and verbal communication skills
- Organized, multi-task, high-paced, team player.
Why work at Associated Packaging, Inc.?
Longevity - Associated Packaging, Inc. has been providing packaging solutions for companies since 1977.
Stability - Even during times of recession and economic uncertainty, Associated Packaging, Inc. has remained financially strong and experienced tremendous growth.
Customer Service - We focus on partnering with our customers to find and maintain the best solution possible for their packaging needs. Our customers consider us problem solvers and profit enhancers.
Our People - At Associated Packaging, Inc., people are our greatest asset. We value each employee and know that great success comes from a great team.
