Current jobs related to Call Center Representative-Customer Service - Norwood - Rockland Trust
-
Call Center Representative
1 week ago
Norwood, United States Rockland Trust Full timeRockland Trust is hiring for Call Center Representative and welcoming applications for our Norwood and Franklin locations. At Rockland Trust, we believe that each relationship matters - and that starts with our Call Center Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all - from loans to...
-
Call Center Representative
1 week ago
Norwood, United States Rockland Trust Full timeRockland Trust is hiring for Call Center Representative and welcoming applications for our Norwood and Franklin locations. At Rockland Trust, we believe that each relationship matters - and that starts with our Call Center Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all - from loans to...
-
Customer Service Representative
9 hours ago
Norwood, Massachusetts, United States Goldfish Swim School Full timeJob Summary:The Front Desk Representative promotes quality customer service, processes sales and registrations, and is responsible for representing the company in a positive image as they will lead in growing Goldfish Swim Schools member base.Duties and Responsibilities:Greet visitors and check students in on the computer system.Discuss membership options...
-
Customer Service Representative
2 months ago
Norwood, United States U-Haul Full timeLocation: 390 Providence Hwy, Norwood, Massachusetts 02062 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
1 month ago
Norwood, United States The Alpha Group Full timeJob DescriptionJob DescriptionA close-knit organization is seeking a Customer Service Representative for a Full-time Permanent position in Norwood, MA.Benefits include: Health insurance, Dental insurance, Vision insurance, Std, 401k, 2 Weeks Vacation, 1 Week Sick time, 2 Personal Days, and Holiday PayResponsibilities of Customer Service...
-
Customer Service Representative
4 months ago
Norwood, United States Response Inc. Full timeJob DescriptionJob DescriptionOur goals are simple. We want to accelerate the growth and notoriety of any brand we work with. We employ innovative techniques within a proven model that is specifically geared to provide a positive experience for consumers with each interaction. Our ability and proven track record allow for the highest possible customer...
-
Customer Service Representative
2 weeks ago
Norwood, United States Response Inc. Full timeJob DescriptionJob DescriptionOur goals are simple. We want to accelerate the growth and notoriety of any brand we work with. We employ innovative techniques within a proven model that is specifically geared to provide a positive experience for consumers with each interaction. Our ability and proven track record allow for the highest possible customer...
-
Verizon Customer Service Representative
1 month ago
Norwood, United States Response Inc. Full timeJob DescriptionJob DescriptionResponse Inc. is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level Verizon Customer Service...
-
Verizon Customer Service Representative
3 months ago
Norwood, United States Response Inc. Full timeJob DescriptionJob DescriptionResponse Inc. is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level Verizon Customer Service...
-
Front Desk
3 months ago
Norwood, United States Goldfish Swim School - Norwood Full timeJob DescriptionJob DescriptionAre you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! Were a rapidly growing, award winning franchise that is not your typical company!We change lives. We help children reach their goals. We wear flip...
-
Front Desk
2 months ago
Norwood, United States Goldfish Swim School Full timeAre you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School Were a rapidly growing, award winning franchise that is not your typical company We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree...
-
Customer Service Representative
3 days ago
Norwood, Massachusetts, United States Rockland Trust Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Rockland Trust. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...
-
Customer Service Representative
3 days ago
Norwood, New Jersey, United States Manpower Inc Full timeJob Title: Showroom Sales AssociateLocation: Norwood, NJPay rate: $19/hourlyJob Summary:We are seeking a highly motivated and customer-focused Showroom Sales Associate to join our team. As a Showroom Sales Associate, you will be responsible for providing exceptional customer service, managing showroom operations, and ensuring a positive customer...
-
Customer Service Representative
14 hours ago
Norwood, Massachusetts, United States Savers | Value Village Full timeAbout UsSavers | Value Village is a leading thrift operator with a mission to champion reuse and inspire a future where secondhand is second nature.Our Business ModelWe supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners,...
-
Customer Service Rep
4 weeks ago
Norwood, United States EmergencyMD Full timeCastle Electric, Inc., a distinguished family-run service business with a 4.9-star rating, is seeking a dedicated and enthusiastic full-time Customer Service Rep to join our growing team in Norwood, MA. We pride ourselves on providing exceptional service to our customers, and we need you to help continue the tradition! PAY & PERKS This full-time Customer...
-
Customer Service Rep
1 month ago
Norwood, United States Castle Electric Full timeJob DescriptionJob DescriptionCastle Electric, Inc., a distinguished family-run service business with a 4.9-star rating, is seeking a dedicated and enthusiastic full-time Customer Service Rep to join our growing team in Norwood, MA. We pride ourselves on providing exceptional service to our customers, and we need you to help continue the tradition!PAY &...
-
Customer Collections Support Representatives
1 week ago
Norwood, Massachusetts, United States Bernard Nickels & Associates Full timeStatus: Contract to Hire - 3 month contract durationPosition: Customer Collections Support RepresentativesShifts: 1st & 2nd ShiftCompensation: On average, our associates earn between $27.00 per hour after bonuses, with experienced team members exceeding $30.00 per hour after bonuses.Training: No prior experience is required; we offer a comprehensive 3-week...
-
Guest Services Coordinator
1 week ago
Norwood, Massachusetts, United States Four Points by Sheraton Hotel and Conference Center Full timeCompany Overview: Four Points by Sheraton Hotel and Conference Center is a leader in the hospitality industry, dedicated to providing exceptional service and a welcoming atmosphere for all guests. Our commitment to quality and sustainability has made us a preferred choice for travelers seeking comfort and convenience.Position Overview: The Front Desk...
-
Patient Service Representative I
1 day ago
Norwood, United States Atrius Health Full timeAtrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health's 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners,...
-
BDC Representative
1 month ago
Norwood, United States Group 1 Auto Full timeOverview BMW of Norwood is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified, experienced Business Development Center Representative to our team. In addition to competitive pay, we offer our associates the following benefits: Health, Dental & Vision Insurance Life & Disability insurance ...
Call Center Representative-Customer Service
1 month ago
Job Description Call Center Representative-Customer Service - Norwood - ( 210000ES ) **Description**
**Primary Objective:**
To ensure Rockland Trust customers are provided with a positive service experience by accurately answering questions, assisting with bank offerings to fit the callers need, and resolving issues in a timely manner. Normal business hours are Monday-Friday from 11am-8pm and every other Saturday from 8am-5pm.
**Position Responsibilities**
To assist the department in meeting or exceeding service level standards the Call Center Representative I has several positional responsibilities. They include but are not limited to:
-Serve as the banks first line of quality customer service to all internal and external calls. Resolve customer issues, conduct account inquiries, and answer questions about bank products via phone, email, fax, and regular mail professionally and courteously. Confirm identity of caller to protect his/her personal and financial information.Demonstrate ongoing commitment to the banks customer service by performing at consistent high levels of customer service.
-Service incoming customer calls following established policies and procedures in an efficient and quality manner.
- Ensure every transaction is processed correctly by confirming transaction with caller to ensure a mutual understanding.
- Identify opportunities to grow customer relationships with bank through referral programs.
- Utilize all available resources, and communication skills to resolve customer inquiries or issues to avoid escalation to extent possible.
- Complete all training requirements on time.
- Identify process improvement ideas with CIC management team.
- Become a candidate to act as a peer coach for new hire representatives.
- Communicate system issues promptly to management.
- Other duties as assigned by CIC management team.
**Additional information:**
-Shifts include weekends and non-regular hours
-This position reports directly to CIC Manager.
**Qualifications**
A Call Center Representative I should have or exhibit the following characteristics and qualifications:
-High School diploma required (4 year college degree or equivalent work experience preferred)
-Basic understanding of banking or finance
- Good communication, problem solving, and organizational/time management skills required
-Prior call center or customer service experience preferred. Prior sales experience a plus.
-Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance.
-Excellent customer service skills
*Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more*
*At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.*
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*
**Primary Location**
: US-Massachusetts
