Customer Service Rep

1 month ago


Norwood, United States Castle Electric Full time
Job DescriptionJob Description

Castle Electric, Inc., a distinguished family-run service business with a 4.9-star rating, is seeking a dedicated and enthusiastic full-time Customer Service Rep to join our growing team in Norwood, MA. We pride ourselves on providing exceptional service to our customers, and we need you to help continue the tradition


PAY & PERKS

This full-time Customer Service Rep position offers a competitive pay range of $19 - $23 per hour, along with an array of great benefits, including:

  • Health and dental insurance
  • Paid time off (PTO)
  • Performance bonuses
  • A 401(k) with company match
  • An apprenticeship program
  • Uniforms
  • Growth opportunities
  • Company parties, cookouts, and trips

ARE YOU A GOOD FIT FOR THIS JOB?

Your typical work schedule will be Monday through Friday, from 8:00 AM to 4:30 PM, allowing you to maintain a work-life balance with your evenings and weekends free. As a Customer Service Rep, you will be the crucial first point of contact for our clients, ensuring they receive the world-class experience they expect from us. You will spend your day answering inbound contacts, making outbound follow-up calls, and performing various administrative tasks. Your responsibilities will include converting incoming calls and requests into booked appointments, keeping the call board filled to capacity, and handling customer concerns with professionalism and empathy. You will update customer information in our CRM system accurately, follow our call framework, assist dispatch by notifying clients of any delays or reschedules, and actively participate in training meetings to enhance your skills. If you can do this and meet the following requirements, you might be a perfect fit

  • High school diploma or equivalent
  • Google Workspace and Microsoft Office proficiency
  • Ability to use various software

Phone experience is preferred


ABOUT US

We are a family-run electrical company based in Norwood, MA, providing home and business owners with high-quality work since 1997. Our trained and equipped crews handle every electrical need with a commitment to customer satisfaction, building our business on hard work and integrity to establish long-term professional relationships with our customers. We prioritize our employees' skills and training, offering competitive pay and benefits and a supportive, friendly work environment that encourages career growth through ongoing training. Join our team to experience the personal and professional success that you deserve


OUR OFFICE TEAM NEEDS YOU

If you believe you are a good fit for this office position, we invite you to take the first step towards joining our team by completing our initial 3-minute, mobile-friendly application. Apply now and begin your career with our excellent electrical services



Job Posted by ApplicantPro

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