Front Desk Agent- Le Meridien Fort Worth

2 months ago

Fort Worth, United States Remington Full time
Job Description

Do you enjoy providing exceptional customer service and creating memorable experiences for guests? Are you a detail-oriented individual who thrives in a fast-paced environment? If so, a Front Desk Agent position at our hotel may be the perfect fit for you

About the Role:

We are seeking a motivated and enthusiastic Front Desk Agent to join our team and play a vital role in ensuring exceptional guest service. As the first point of contact for our guests, you will be responsible for welcoming guests, handling check-in/out procedures, addressing guest inquiries and concerns, and ensuring the smooth operation of the front desk area.

Responsibilities:

  • Greet guests with a warm and professional demeanor, creating a positive first impression.
  • Efficiently register guests upon arrival, verifying identification and processing payments according to hotel policies.
  • Assign rooms based on reservations and guest preferences (when possible).
  • Issue room keys/access cards and explain hotel amenities and services (Wi-Fi access, restaurant hours, etc.).
  • Address guest inquiries and requests promptly and professionally, offering local recommendations and resolving any issues that may arise.
  • Manage cash drawers, ensuring accurate financial transactions and following proper security protocols.
  • Maintain a clean and organized front desk area, ensuring a professional appearance.
  • Complete necessary paperwork and maintain accurate guest records within the hotel's Property Management System (PMS).
  • Collaborate effectively with housekeeping, maintenance, and other departments to ensure a seamless guest experience.
  • May be required to answer phones, take messages, and assist with wake-up calls.
  • Uphold all company policies and procedures, ensuring guest safety and security.
Location Description

815 Commerce Street, Fort Worth, Texas 76102

Located in the heart of downtown Fort Worth and housed in the historic annex building, Le Meridien is a 13-story boutique hotel that seamlessly blends modern luxury with historic charm. Unwind and recharge in a stylish guest room that caters to the modern traveler and celebrates mid-century modern design. Gather at one of the ground floor restaurants or the rooftop bar, meet in our 3,000 sq. ft. flexible meeting space offering a flood of natural light, or relax at the new 6th floor pool and pool deck.

Requirements

What we are looking for
  • Minimum of 2years of experience in hospitality or customer service (preferred).
  • High school diploma or equivalent required.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
  • Accuracy and attention to detail are essential.
  • A positive and friendly attitude with a genuine desire to provide exceptional guest service.
  • The ability to work effectively as part of a team and independently.

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