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Guest Services Representative

2 months ago

Fort Worth, Texas, United States Remington Full time
Guest Services Representative - Le Meridien Hotel

Are you passionate about delivering outstanding service to guests and crafting unforgettable experiences? Do you possess a keen eye for detail and excel in a dynamic environment? If so, the Guest Services Representative role at our boutique hotel could be the ideal opportunity for you.

Position Overview:

We are seeking a dedicated and enthusiastic Guest Services Representative to become an integral part of our establishment. As the initial point of contact for our visitors, you will be essential in providing exceptional service. Your duties will encompass greeting guests, managing check-in/out processes, addressing inquiries and concerns, and ensuring the front desk operates smoothly.

Key Responsibilities:
  • Greet guests with a friendly and professional attitude to create a welcoming atmosphere.
  • Efficiently check in guests upon arrival, confirming identification and processing payments in accordance with hotel policies.
  • Allocate rooms based on bookings and guest preferences.
  • Distribute room keys/access cards and inform guests about hotel amenities and services.
  • Respond to guest inquiries promptly, provide local insights, and resolve any issues that may arise.
  • Handle cash transactions accurately, ensuring compliance with financial protocols.
  • Maintain a tidy and organized front desk area to uphold a professional image.
  • Complete necessary documentation and keep precise guest records in the Property Management System.
  • Collaborate with various departments to ensure a seamless guest experience.
  • Adhere to company policies and procedures regarding guest safety and security.
About Le Meridien Hotel:

Le Meridien, situated in the vibrant downtown area, is a boutique hotel that harmoniously combines modern luxury with historic elegance. Guests can relax in stylish accommodations, enjoy on-site dining options, a rooftop bar, versatile meeting spaces, and a pool area.

Qualifications:
  • Preferred minimum of 2 years of experience in hospitality or customer service.
  • High school diploma or equivalent is required.
  • Exceptional communication, interpersonal, and problem-solving abilities.
  • Strong organizational skills with the capacity to prioritize tasks in a fast-paced setting.
  • Attention to detail and accuracy are essential.
  • A positive demeanor with a sincere commitment to providing outstanding service.
  • Ability to work effectively both independently and as part of a team.