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Guest Services Representative

2 months ago

Fort Worth, Texas, United States Remington Full time
Guest Services Representative - Le Meridien Hotel

Are you passionate about delivering outstanding service to guests and crafting unforgettable experiences? If you possess a keen eye for detail and excel in a dynamic environment, the Guest Services Representative role at our boutique hotel could be an ideal match for you.

Position Overview:

We are seeking a dedicated and enthusiastic Guest Services Representative to enhance our team. As the initial point of contact for our visitors, you will be instrumental in providing exceptional service. Your duties will encompass greeting guests, managing check-in/out processes, addressing inquiries and concerns, and ensuring the efficient operation of the front desk area.

Key Responsibilities:
  • Greet guests with a friendly and professional attitude to create a welcoming atmosphere.
  • Efficiently check in guests upon arrival, confirming identification and processing payments in accordance with hotel policies.
  • Allocate rooms based on reservations and guest preferences.
  • Distribute room keys/access cards and provide information regarding hotel amenities and services.
  • Respond to guest inquiries promptly, offer local insights, and resolve any issues that may arise.
  • Handle cash transactions accurately, ensuring compliance with financial protocols.
  • Maintain a tidy and organized front desk area to uphold a professional image.
  • Complete necessary documentation and keep precise guest records in the Property Management System.
  • Collaborate with various departments to guarantee a seamless guest experience.
  • Adhere to company policies and procedures to ensure guest safety and security.
About Le Meridien Hotel:

Le Meridien, situated in the vibrant downtown area, is a boutique hotel that harmoniously combines modern luxury with historic elegance. Guests can relax in chic accommodations, savor dining options, enjoy a rooftop bar, utilize versatile meeting spaces, and unwind at the pool and deck.

Qualifications:
  • At least 2 years of experience in hospitality or customer service is preferred.
  • A high school diploma or equivalent is required.
  • Exceptional communication, interpersonal, and problem-solving abilities.
  • Strong organizational skills with the capacity to prioritize tasks in a fast-paced setting.
  • Meticulous attention to detail and accuracy are essential.
  • A positive demeanor with a sincere commitment to providing outstanding service.
  • Able to work effectively both independently and as part of a team.