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Senior Customer Success Manager
2 months ago
Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.
Job Overview
We are onboarding new customers at a rapid pace You will be a core member of the customer success team that trains and manages our new and existing customer base. In addition to working with customers post-sales, you will bring feedback to our product team to enhance our current current offering and future roadmap. Working closely with the Head of Customer Success, this candidate will implement process and strategy around onboarding, training, upselling and renewing new and existing customers.
About the Job
Assist in building a world-class Customer Success organization
Identify upsell and expansion opportunities within existing customer accounts
Lead renewals and expansions
Proactively manage and grow accounts with minimal oversight
Build process around customer onboarding, training, upselling and renewing new and existing customers
Contribute to a library of knowledge that helps win and retain customers
Develop and maintain loyal customer relationships with all cities using the Populus platform
Provide high level of customer service by responding to customer’s needs in a timely manner
Help customer effectively execute on their mobility programs' implementation and evaluation
About You
5 years of Customer Success experience supporting SaaS technology solutions
Proven track record of driving retention and expansions in a quota carrying CS role
Strong ability to take initiative and confidently direct senior-level customer interactions
Prior experience supporting governments, utilities, or other large enterprises
Proven track record of sustaining & growing complex relationships including contract management
Excellent written and verbal communication skills
Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers
Experience with Hubspot and/or other CRM tools
Excited about the Populus mission to provide software solutions to deliver better transportation in cities.
Bonus Points if You Have:
Prior experience supporting governments, utilities, or other large enterprises
Experience working with city departments of transportation
The base salary range for this full-time role is commensurate with experience + commission + stock options + benefits.
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