Tier 2 Field Support
2 weeks ago
Must have TS/SCI with active polygraph.
Hours:
2pm-10pm Tues-Sat Shift
Position Description:
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Education Requirements:
HS/GES and 10 years of experience, OR
BS and 5 years of experience.
***IAT Level 1 Certification
Mandatory Skills:
Hardware
Remote Assistance
Remote Desktop
Comprehensive Benefits Package
6% 401K Match
Tuition/Certification Reimbursement
Great Referral Bonus Program
+++Can also apply to www.flashtg.com or send resume directly to dmagruder@flashtg.com.
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