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Tier 2 Technical Support
2 days ago
The Tier 2 Technical Support Specialist shall have the following responsibilities:
•Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
•May coach and provide guidance to less-experienced professionals
•Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
•Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
•Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Mandatory Skills:
- Hardware Installation
- Remote Assistance
- Remote Desktop
- No degree + 10 years technical experience, BS degree + 5 years technical experience
- CompTIA A+ CE OR CompTIA Network+ CE
- TS/SCI with FS Poly
Shift is Monday - Friday 2pm-10pm
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