Tier 2 Technical Support

2 days ago


Annapolis, United States EMTAK LLC Full time

The Tier 2 Technical Support Specialist shall have the following responsibilities:
•Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
•May coach and provide guidance to less-experienced professionals
•Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
•Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
•Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Mandatory Skills:

  • Hardware Installation
  • Remote Assistance
  • Remote Desktop
  • No degree + 10 years technical experience, BS degree + 5 years technical experience
  • CompTIA A+ CE OR CompTIA Network+ CE
  • TS/SCI with FS Poly

Shift is Monday - Friday 2pm-10pm
  • Tier 2 Field Support

    3 weeks ago


    Annapolis, United States FLASH Technology Group Full time

    Tier II System Specialist II- Remote Operations needed immediately! Must have TS/SCI with active polygraph. Hours: 2pm-10pm Tues-Sat ShiftPosition Description: Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software May coach and provide guidance to less-experienced professionals Applies basic diagnostic...


  • Annapolis Junction, United States Columbia Technology Partners Full time

    Job DescriptionJob DescriptionDescription:Provides technical support and troubleshooting to network, desktop, and/or systems hardware and softwareMay coach and provide guidance to less-experienced professionalsApplies basic diagnostic techniques to identify problems, investigate causes, and recommend solutionsProvides remote support access through desktop...

  • Tier 1/2 Support

    1 month ago


    Annapolis Junction, United States IC Defense Full time

    Job DescriptionJob DescriptionDescription:You will be supporting CNO's Emerging Open Source Activities (EOSA) branch in their mission to integrate publicly available information (PAI) and open source technologies into CNO. Fifty percent or more of your time will be providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis,...

  • Tier 1/2 Support

    4 weeks ago


    Annapolis Junction, United States IC Defense Full time

    Job DescriptionJob DescriptionDescription:You will be supporting CNO's Emerging Open Source Activities (EOSA) branch in their mission to integrate publicly available information (PAI) and open source technologies into CNO. Fifty percent or more of your time will be providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis,...


  • Annapolis Junction, United States NiSUS Technologies Corporation Full time

    Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software May coach and provide guidance to less-experienced professionals Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Provides remote support access through desktop mirroring and other remote access...


  • Annapolis Junction, United States NiSUS Technologies Corporation Full time

    Job DescriptionJob DescriptionProvides technical support and troubleshooting to network, desktop, and/or systems hardware and softwareMay coach and provide guidance to less-experienced professionalsApplies basic diagnostic techniques to identify problems, investigate causes, and recommend solutionsProvides remote support access through desktop mirroring and...


  • Annapolis, United States FLASH Technology Group Full time

    Tier II System Specialist II- Remote Operations needed immediately! Must have TS/SCI with active polygraph. Hours: 2pm-10pm Tues-Sat ShiftPosition Description: • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software • May coach and provide guidance to less-experienced professionals • Applies basic...


  • Annapolis, United States Acclaim Technical Services Full time

    Acclaim Technical Services, founded in 2000, is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC...


  • Annapolis, United States Acclaim Technical Services Full time

    Acclaim Technical Services, founded in 2000, is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC...


  • Annapolis, United States Orion Consortium Full time

    TS/SCI FS poly required. Position Description: Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software May coach and provide guidance to less-experienced professionals Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Provides remote support access through...


  • Annapolis Junction, United States Acclaim Technical Services Full time

    Acclaim Technical Services, founded in 2000, is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC...


  • Annapolis Junction, United States Orion Consortium Full time

    TS/SCI FS poly required. Position Description: Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software May coach and provide guidance to less-experienced professionals Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Provides remote support access through...


  • Annapolis Junction, United States Orion Consortium Full time

    Job DescriptionJob DescriptionTS/SCI FS poly required.Position Description:Provides technical support and troubleshooting to network, desktop, and/or systems hardware and softwareMay coach and provide guidance to less-experienced professionalsApplies basic diagnostic techniques to identify problems, investigate causes, and recommend solutionsProvides remote...


  • Annapolis Junction, United States Orion Consortium Full time

    Job DescriptionJob DescriptionTS/SCI w/ FS Polygraph required.Position Description:Fabricates, installs, maintains, and repairs electronic, mechanical, and/or other types of components and equipment.Performs technical tasks and provides site support.Troubleshoots hardware and software problems and interconnectivity issues.Modifies, moves, and installs new...


  • Annapolis, Maryland, United States InterImage Full time

    Join a Mission Critical TeamPosition: System Administrator 2Required Skills: Qualifications:Ten (10) years of experience as a SA in programs and contracts of similar scope, type, andcomplexity is required. Bachelor's degree in a technical discipline from an accredited college oruniversity is required. Five (5) years of additional SA experience may be...


  • Annapolis, Maryland, United States InterImage Full time

    Join a Mission Critical TeamPosition: System Administrator 2Required Skills: Qualifications:Ten (10) years of experience as a SA in programs and contracts of similar scope, type, andcomplexity is required. Bachelor's degree in a technical discipline from an accredited college oruniversity is required. Five (5) years of additional SA experience may be...


  • Annapolis Junction, United States Wyetech LLC Full time

    Perform System Administration to troubleshoot and maintain a stand-alone Government research and development laboratory. This laboratory comprises the network infrastructure, servers (both physical and virtual), and workstations needed to support mission requirements. Operating systems in use include several flavors of Linux, Windows, and OS X. Hardware...


  • Annapolis Junction, United States Wyetech LLC Full time

    Perform System Administration to troubleshoot and maintain a stand-alone Government research and development laboratory. This laboratory comprises the network infrastructure, servers (both physical and virtual), and workstations needed to support mission requirements. Operating systems in use include several flavors of Linux, Windows, and OS X. Hardware...


  • Annapolis, United States Acclaim Technical Services Full time

    RESPONSIBILITIES In this role, you will be responsible for Windows Systems Administration; one of the primary tasks will be to address STE/STN compliance. Other routine Windows administration to include some work in support virtual servers and storage. Ideal candidate is someone who can work with little oversight. Provides support for implementation,...


  • Annapolis, United States Acclaim Technical Services Full time

    RESPONSIBILITIES In this role, you will be responsible for Windows Systems Administration; one of the primary tasks will be to address STE/STN compliance. Other routine Windows administration to include some work in support virtual servers and storage. Ideal candidate is someone who can work with little oversight. Provides support for implementation,...