System Administrator 1

2 weeks ago


Annapolis, United States Orion Consortium Full time

TS/SCI FS poly required.

Position Description:

  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • May coach and provide guidance to less-experienced professionals
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
  • Modifies, moves, and installs new equipment
  • Performs technical tasks and provides site support.
  • Performs integrity testing and interviews customers to gather information about problems
  • Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
  • Will perform Data Transfer Agent requests to transfer files between networks.
Mandatory Skills:
  • Hardware Installation
  • Installation Maintenance
  • Maintenance & Repair
  • Microsoft Software Applications
  • Microsoft Windows System Administration
  • Remote Desktop Administration
  • Technology Knowledge
  • Travel

Education/Experience:
HS or GED - 10 Years
Bachelors - 5 Years

Cert Required: IAT Level 1

Note: Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking, standing, pushing, and pulling; working around, under, and over desks, as well as professional personal interactions with customers.

Position requires a TS/SCI.

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