Rental Housing Customer Service Representative

2 months ago

Albuquerque, United States Leidos Full time

Description

Leidos is seeking full-time Rental Housing Customer Service Representatives at the FHA Resource Center in Albuquerque, NM. (There is an opportunity for telework after training upon performance and customer approval.)

Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Customer Service Representative, you will assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs.You may also assist homebuyers and homeowners with requests related to purchasing and owning a home.This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.

What's in it for you?

  • Monday - Friday schedule with no weekend work

  • Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans

  • Immediate and ongoing training to support your success

  • Discounted Leidos stock purchase and other Employee Discounts

  • Company-wide career mobility

  • Company-sponsored Public Trust eligibility upon hire

  • Eligibility for a $3,000 referral bonus

  • Voluntary overtime may be available based on business needs

  • Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year

  • 10 paid holidays per year

Rental Housing Opportunities available:

  • Full-time (32 - 40 hours a week)

  • Part-time (25 - 31 hours a week)

  • 9:35 am - 6:05 pm MT in Albuquerque, NM (subject to change based on customer needs)

  • Opportunities for split shifts, upon approval of the manager

  • Bilingual (Spanish & English)

As a Rental Housing Customer Service Representative, you will:

  • Field phone calls on multifamily rental assistance requests including tenant complaints, in accordance with standard operating procedures.

  • Provide information and resources to customers to deliver customer service excellence.

  • Use knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.

  • Document customer phone communications in an internal database.

To be a successful Rental Housing Customer Service Representative, you will possess:

  • The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients

  • Excellent time management skills and dependability

  • Experience with MS Office (Outlook, Word, Teams)

  • Strong written and verbal communication skills including telephone etiquette

  • Keyboarding proficiency of at least 40 words per minute

Required Qualifications:

  • High School diploma or General Educational Development (GED) certificate

  • Minimum of 2 years of property management experience

  • Minimum of 1 year of contact center experience or telephone customer service experience.

  • Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation

Preferred Qualifications:

  • Bilingual (English and Spanish), verbal and written

  • Experience with HUD-subsidized multifamily apartments or public housing

  • Call Center (Omnichannel)

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

**The pay for this position is $18-$20 per hour. **

This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits.

HUDFHA

Original Posting Date: 2024-11-04

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range -

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

  • Rental Housing Customer Service Representative

    2 weeks ago

    Albuquerque, United States Leidos Full time

    Description Leidos is seeking full-time Rental Housing Customer Service Representatives at the FHA Resource Center in Albuquerque, NM. (There is an opportunity for telework after training upon performance and customer approval.)Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing...

  • Rental Housing Customer Service Representative Role with Competitive Pay

    6 days ago

    Albuquerque, New Mexico, United States Leidos Full time

    About LeidosLeidos is a global leader in providing innovative solutions to make the world safer, healthier, and more efficient through technology, engineering, and science.Salary and BenefitsThe estimated salary for this position ranges from $18 to $20 per hour. This role is covered under the Service Contract Act, ensuring minimum wage demands and health and...

  • Rental Housing Customer Service Professional

    2 weeks ago

    Albuquerque, New Mexico, United States Leidos Full time

    Job OverviewWe are seeking a skilled Rental Housing Customer Service Representative to join our team at the FHA Resource Center in Albuquerque, NM. As a key member of our Leidos Customer Service team, you will play a vital role in supporting the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing.In this role, you will...

  • Customer Service Representative: Subsidized Housing Expertise

    5 days ago

    Albuquerque, New Mexico, United States Contact Government Services, LLC Full time

    Contact Government Services, LLC is committed to simplifying and enhancing government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs.We are seeking a highly motivated and detail-oriented...

  • Multifamily Rental Assistance Representative

    2 weeks ago

    Albuquerque, New Mexico, United States Leidos Full time

    Job DescriptionWe are seeking a skilled Rental Housing Customer Service Representative to join our team at the FHA Resource Center in Albuquerque, NM. As a key member of our Leidos Customer Service team, you will play a vital role in supporting the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing.In this role, you will...

  • Customer Service Representative

    2 weeks ago

    Albuquerque, United States Leidos Inc Full time

    Description Leidos is seeking full-time and part-time Bilingual Customer Service Representatives at our FHA Resource Centers in Albuquerque, NM.Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality...

  • Bilingual Customer Service Representative

    2 months ago

    Albuquerque, United States Leidos Full time

    Description Leidos is seeking full-time and part-time Bilingual Customer Service Representatives at our FHA Resource Centers in Albuquerque, NM. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality...

  • Bilingual Customer Service Representative

    2 months ago

    Albuquerque, United States Leidos Full time

    Description Leidos is seeking full-time and part-time Bilingual Customer Service Representatives at our FHA Resource Centers in Albuquerque, NM.Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality...

  • Business Development Representative

    4 days ago

    Albuquerque, New Mexico, United States UniFirst Full time

    Drive Sales Growth in the Uniform Rental IndustryUniFirst is seeking an Outside Sales Representative to join our team and contribute to our success in the uniform rental services industry. As a Business Development Representative, you will be responsible for generating new business, connecting with prospects, and closing deals while utilizing our...

  • Customer Service Representative

    2 weeks ago

    Albuquerque, New Mexico, United States Enterprise Holdings Full time

    **About the Job**We are seeking a highly skilled Customer Service Representative to join our team at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring seamless rental car returns at Albuquerque Airport.Salary: $15/hour plus incentivesJob Description:**This role involves greeting...

  • Multifamily Rental Assistance Agent

    2 weeks ago

    Albuquerque, New Mexico, United States Leidos Full time

    About the Job:We are seeking a skilled Rental Housing Customer Service Representative to join our team at the FHA Resource Center in Albuquerque, NM. As a representative, you will provide exceptional customer service, assisting renters, tenants, and property managers with multifamily rental assistance requests.You will have the opportunity to gain knowledge...

  • Housing Support Specialist

    2 weeks ago

    Albuquerque, New Mexico, United States Leidos Full time

    Job TitleRental Housing Customer Service RepresentativeCompany OverviewLeidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science.About the JobWe are looking for a skilled Rental Housing Customer Service Representative to join our team at the FHA Resource Center in...

  • Multifamily Rental Housing Support Specialist

    2 weeks ago

    Albuquerque, New Mexico, United States Leidos Full time

    We are seeking a skilled Customer Service Representative to join our team at the FHA Resource Center in Albuquerque, NM. This is an excellent opportunity to gain knowledge of HUD rental assistance programs and FHA mortgage programs while delivering exceptional customer service.About the Role:Assist renters, tenants, and property managers by providing...

  • Customer Service Representative

    3 months ago

    Albuquerque, United States U-Haul Full time

    Location: 4020 San Mateo NE, Albuquerque, New Mexico 87110 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Specialist for Subsidized Housing

    5 days ago

    Albuquerque, New Mexico, United States Contact Government Services, LLC Full time

    **Job Overview**Contact Government Services, LLC is seeking a Customer Service Representative specializing in Subsidized Apartment/Property Management to support our government client's customer support initiative. We offer a dynamic work environment with opportunities for growth and development. **Salary:** $21,354.67 - $27,456 per year **Key...

  • Car Rental Sales Representative

    4 weeks ago

    Albuquerque, New Mexico, United States Avis Budget Group Full time

    We are seeking a dynamic Car Rental Sales Representative to join our team at Avis Budget Group. This is an exciting opportunity to work in a fast-paced sales environment, where you will be responsible for renting our cars and promoting our products and services to customers.Compensation: The estimated salary for this role is $25-$40 per hour, plus an...

  • Customer Service Representative

    3 months ago

    Albuquerque, United States Caliber Collision Centers Full time

    Service Center Albuquerque - Dorado JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load...

  • Outside Sales Representative

    3 months ago

    Albuquerque, United States Capital Pump & Equipment Full time

    Outside Sales Representative - Capital Pump & EquipmentAs an Outside Sales Representative for Capital Pump & Equipment, you will play a pivotal role in driving profitable growth by promoting and selling a wide range of specialized equipment, such as pumps and filtration systems, to clients in your assigned territory. You will leverage your consultative sales...

  • Customer Service Associate

    2 weeks ago

    Albuquerque, United States Hertz Full time

    The Part time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves...

  • Customer Service Representative

    4 weeks ago

    Albuquerque, New Mexico, United States Spire Hospitality Full time

    The Spire Hospitality company is seeking a dedicated and skilled Customer Service Representative to join our team at the DoubleTree by Hilton Albuquerque hotel.About the JobThis is a full-time position that offers a competitive salary of $55,000 per year, plus incentives paid throughout the first year. The successful candidate will be responsible for...