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Customer Service Representative

4 months ago

Independence, United States TEKsystems Full time

*Description:*

The Patient Service Representative will be responsible for:

- Scheduling physicians and nurse practitioners for home visits/care to patients.

- Will make calls to patients to confirm the visit/they will be home, ensure address, date, and time are correct.

- Intake procedure: When a new patient request comes through, will call the patient, ask a series of questions provided on an Electronic Form, and will schedule a practitioner/physician based off that.

- Schedules correct physician/practitioner by assigned zip codes.

- Will work within EPIC

*Skills:*

patient service rep*, patient access, customer service, EPIC, outlook, outbound call*, inbound call*

*Top Skills Details:*

patient service rep*, patient access, customer service, EPIC, outlook, outbound call*, inbound call*

*Additional Skills & Qualifications:*

- At least 2 years experience as a CSR in healthcare... is open to patient access people, who have been interfacing with patients face to face, who would like to be on the phone more and not interact F2F

- Proven ability to talk to and type at the same time

- Multitasking- scheduling appts. answering questions, does not get flustered by a high volume of work

- Must be VERY professional, well spoken, and even keeled.

- Outlook

- EPIC experience is a huge plus, not a hard requirement, will be trained.

*Experience Level:*

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.