Customer Service Representative

3 weeks ago

Greer, United States Regional Finance (Regional Management Corp.) Full time

Are you ready to take your career to the next level? Regional strives to positively impact the financial lives of our customers. For over 35 years, our Team Members have been passionate about supporting customers through their financial challenges in life. They take pleasure in finding solutions and lending a helping hand, both to our customers and our communities. As we continue to grow and become a national brand in consumer financing, we hope you’ll consider us for future career opportunities. If you are looking to make a meaningful impact in people’s lives by bringing a personal touch to finances, join our team today Customer Service Representative The Customer Service Representative works with external customers and Regional employees to ensure prompt resolution in respect to customer inquiries. This role will interact daily with our external customers and branch personnel, responding to their questions, resolving basic technical inquiries, fielding complaints, and guiding customers through resolution. The role will utilize multiple servicing applications when assisting branches and customers. These duties also require the ability to be accurate, perform repetitious work, work quickly, and meet important deadlines. The candidate should work effectively in cross-functional teams. Duties And Responsibilities Provide exceptional support for external customers and Regional employees – with a primary focus on external customers Build and establish a positive, trusting relationship with clients to ensure continued client patronage and satisfaction Maintain an up-to-date knowledge of company products and services to effectively respond to client inquiries Serve as a point of contact for customer facing inquiries and complaints by working with various Subject Matter Experts Handle inbound interactions from both existing customers and prospective clients via phone calls, emails, and other forms of digital communication Explain additional services and products to customers as needed Demonstrate a thorough understanding of basic system functionalities Assist customers by resolving disputes and/or complaints Forward customer questions or concerns to the appropriate Regional department or branch when necessary Complete timely follow-ups with customers and/or Regional employees as needed Address customer escalations and complaints by engaging the appropriate subject matter experts for quick resolution Engage executive leadership when necessary Maintain records of customer interactions and transactions, recording details of inquiries and complaints Execute projects as directed by management Perform additional duties as assigned, not limited to those outlined herein Minimum Qualifications High School Diploma or equivalent Must pass drug screening, criminal and credit background checks Proficient in Microsoft Office Prior customer service experience Outgoing, enthusiastic with excellent communication skills (oral and written) Enjoys working in a fast-paced and changing environment Highly organized Has the ability to multi-task Has the ability to manage to deadlines Data entry proficiency Preferred Qualifications Experience in an inbound contact center environment Consumer Finance or Banking experience Bi-lingual Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations. #J-18808-Ljbffr

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