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Customer Service Representative

2 months ago

Greer, United States Weed Man - Greenville Full time
Job Title: Dual Role Specialist: Recruitment & Customer Service

 

Job Summary: We're seeking a versatile professional to bridge our recruitment and customer service operations.
This role demands a blend of confidentiality, efficiency, and interpersonal skills, ensuring both our clients and potential employees receive top-tier support.

 

Key Responsibilities:

 

  • Recruitment:
    • Serve as the initial contact for job applicants, providing information, scheduling interviews, and managing the recruitment process.
    • Maintain confidentiality regarding pre-employment data and candidate information.
  • Customer Service:
    • Handle a high volume of customer inquiries with professionalism, aiming for swift resolution of issues.
    • Communicate effectively with other departments to ensure customer concerns are addressed appropriately.
  • Administrative Support:
    • Proficient use of various software for data management, including CRM systems and HR databases.
    • Ensure data accuracy in customer and applicant records.
    • Perform data entry tasks with attention to detail.
    • Assist in other administrative tasks as needed.

 

Requirements:

 

  • Experience:
    • Proven background in customer service demonstrating ability to engage with diverse groups effectively.
  • Skills:
    • Exceptional organizational skills with the ability to prioritize tasks in a dynamic environment.
    • Strong computer literacy, with intermediate knowledge of software commonly used in HR and customer service.
    • Excellent written and verbal communication skills.
    • Proactive problem-solving attitude with minimal supervision.
  • Qualifications:
    • Valid driver's license and reliable transportation.
    • Willingness to undergo a pre-employment background check and drug screen.