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Hotel Front Desk Attendant

2 months ago

Lexington, United States LaQuinta Inn & Suites Lexington South Full time
Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

Responsibilities

•Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Handle customer complaints as necessary
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications

•Must be able to stand on your feet for 8 hours during a typical shift
•Please only apply if you meet each of these criteria
•Exhibits working knowledge of Microsoft Office and reservation management systems
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Must have graduated high school, received a GED or equivalent
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•Has experience answering telephone calls and troubleshooting stressful situations