Business Analyst

2 weeks ago

Houston, United States Riverway Business Services Full time

The Operations Analyst will implement, maintain, and improve processes while utilizing various systems to ensure the timely and accurate completion of Operations tasks and analysis for the nearly 2 million residential and small commercial energy customers across our retail energy client's lines of business within the United States. This role primarily focuses on, but is not limited to, the Remittance, Incentive Fulfillment, and Vendor Feedback functions of Operations.

Responsibilities:

Perform cross-functionally to proactively identify, document, and assist in the development of processes and gaps

Execute daily processing tasks while working and minimizing exceptions

Use root cause analysis to identify solutions to exceptions, errors, and process gaps

Interpret complex data and effectively communicate findings to stakeholders and third parties

Ensure business requirements and regulations are met and implemented in daily tasks and exception handling, designing, and maintaining a quality control process

Provide user support for applications, projects, and processes

Generate routine and ad hoc reports, using them to drive results and performance

Effectively coordinate workload and needs based on competing priorities

Communicate the upstream and downstream impact of each task, with an emphasis on making connections and seeing the big picture

Use a proactive and positive approach to research and analyze complex business problems to a timely and accurate conclusion, recognizing warnings

Skills:

Passion for analytics and excellent business performance.

Manage self and strive for exceptional results.

Work effectively and build relationships with people at all levels.

Excellent written, verbal, and interpersonal communication skills.

Takes responsibility, is accountable for all actions and decisions, and pushes self and others for the best outcome for our customers and company.

Ability to receive direct feedback, adjusting approach and goals accordingly.

Ability to perform under pressure, deliver to milestones, and manage resources

Manage multiple projects and tasks, partnering closely with stakeholders and establishing cross-functional solid relationships.

Adapt to rapidly changing environments and priorities.

Intermediate to advanced Excel skills.

Education: High School Diploma or GED Equivalent

Experience: SQL experience is a plus. Experience with data visualization tools like Power BI or Spotfire is a plus.

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