Service Coordinator

1 month ago

Harrisburg, United States Cleveland Brothers Full time

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Service Coordinator.

Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful service professionals.

Position Summary:

Under general direction of supervisor(s) this position provides support services to the employees, manager, and customers at our Erie shop by ensuring the efficient flow of documentation and supplies from various sources.

This position mandates that the employee be able to perform all of the following functions:

  • Open & close master and sub work orders
  • Enter time into Time Collection System and prepare and process required paperwork
  • Order & distribute materials for shop personnel
  • Research literature
  • Verify, record, maintain, & submit specific service shop records
  • Substitute for other positions and other functions as assigned by necessity
Primary Responsibilities:

This position may perform any combination of the following duties:
  • Greet and assist customers in person or over telephone to answer questions related to parts, equipment, rebuilt items, or repairs and scheduling
  • Enter personnel time into time collection system and generate all required paperwork
  • Advise concerned parties on status of jobs
  • Generate internal, monthly, master and sub work orders as well as purchase orders for repairs on all equipment of the various product lines
  • Research part numbers from data base, and computer inventory records
  • Maintain up-to-date files of product catalogues and technical data
  • Order parts by computer for repairs from either inside or outside the Company and oversee distribution
  • Accept payments for services
  • Keep logs of repairs performed, customer calls, and parts required
  • Compile reports on service employees hours, repair time on customer equipment, and machine history
  • Initiate warranty claims and credit unused or defective parts against work orders
  • Schedule repair work in absence of supervision
  • Coordinate record keeping with sales and administrative personnel
  • Receive payments and credit to work order when completed
  • Operate basic office equipment * Perform other work related duties as required
  • Thorough understanding of shop practices and procedures focusing on work order processes
  • Knowledge of product and part inventory, diesel and gas engines
  • Working skills in researching and ordering of parts coupled with computer supported clerical ability
  • Proven ability to organize and prioritize work based on time constraints
  • Strong communication skills for dealing with customers and fellow employees
Skills / Knowledge / Qualifications:

Clerical experience in a service shop demonstrating increased responsibility and having significant exposure to the fundamentals of engines and electrical systems, or an equivalent combination of training and experience acceptable to Company.

Why Join the Cleveland Brothers Team:
  • Competitive Compensation
  • Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
  • Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
  • Stability: Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.


About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.

Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Service Coordinator

    3 weeks ago

    Harrisburg, Pennsylvania, United States Service Access & Management, Inc. Full time

    Job Summary:We are seeking a skilled Service Coordinator to join our Community Wellness Team at Service Access & Management, Inc. As a Service Coordinator, you will play a vital role in providing service coordination services for eligible participants who are Medicaid eligible under Community Health Choices.Key Responsibilities:Assess needs and complete...

  • Service Coordinator

    4 weeks ago

    Harrisburg, United States Service Access & Management, Inc. Full time

    Our vision is to leave EVERYONE we meet, BETTER OFF!We believe...We consider our employees to be our most valuable asset.People are to be treated with dignity and respect in every interaction.Diversity enhances our world.We must find a way to help others succeed, not fail.People who provide care sometimes need to be cared for.Learn more about our VALUES on...

  • Service Coordinator

    4 weeks ago

    Harrisburg, United States Service Access & Management, Inc. Full time

    Our vision is to leave EVERYONE we meet, BETTER OFF! We believe... We consider our employees to be our most valuable asset. People are to be treated with dignity and respect in every interaction. Diversity enhances our world. We must find a way to help others succeed, not fail. People who provide care sometimes need to be cared for. Learn more about our...

  • Service Coordinator

    4 weeks ago

    Harrisburg, Pennsylvania, United States Service Access & Management, Inc. Full time

    Job Summary:Service Access & Management, Inc. is seeking a Service Coordinator to provide ongoing service coordination services for eligible participants who are Medicaid eligible under Community Health Choices. The successful candidate will be responsible for providing ongoing monitoring to assure individual health, safety, and wellness, linkage to...

  • Service Coordinator

    1 month ago

    Harrisburg, Pennsylvania, United States Cleveland Brothers Full time

    Service Coordinator Job DescriptionCleveland Brothers, a leading Cat dealer in Pennsylvania, northern West Virginia, and western Maryland, is seeking a highly motivated Service Coordinator to join our growing team of service professionals.Job Summary:Under the general direction of a supervisor, this position provides support services to employees, managers,...

  • Service Coordinator

    3 weeks ago

    Harrisburg, Pennsylvania, United States Cleveland Brothers Full time

    Service Coordinator Job DescriptionCleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Service Coordinator. This role is a key part of our team, providing support services to employees, managers, and customers at our Erie shop.Key Responsibilities:Documentation and...

  • Customer Service Coordinator

    4 weeks ago

    Harrisburg, Pennsylvania, United States Camping World Full time

    Customer Service CoordinatorAt Camping World, we're looking for a skilled Customer Service Coordinator to join our team. As a key member of our front desk, you'll be responsible for coordinating activities, answering phone calls, and directing customers to the right team members. Your role will be to provide a positive customer experience, check in VIP...

  • Laboratory Services Coordinator

    4 weeks ago

    harrisburg, United States Motion Recruitment Full time

    Our client, a leading Biotechnology Company is hiring a Laboratory Services Coordinator to join their team in Harrisburg, PA!**This is a 6-month W2 contract with benefits** (contract-to-hire)As the Laboratory Services Coordinator, you will monitor & respond to customer requests regarding preventative maintenance, equipment service, and follow up on service...

  • Laboratory Services Coordinator

    1 month ago

    Harrisburg, United States Motion Recruitment Full time

    Our client, a leading Biotechnology Company is hiring a Laboratory Services Coordinator to join their team in Harrisburg, PA!**This is a 6-month W2 contract with benefits** (contract-to-hire)As the Laboratory Services Coordinator, you will monitor & respond to customer requests regarding preventative maintenance, equipment service, and follow up on service...

  • Medical Service Coordinator

    3 weeks ago

    Harrisburg, Pennsylvania, United States Primecare Medical Full time

    Medical Service Coordinator**Job Summary:**We are seeking a highly skilled Medical Service Coordinator to join our team at PrimeCare Medical, Inc. This role plays a crucial part in ensuring that patients, staff, and partners receive accurate information and timely assistance.**Key Responsibilities:*** Handle a high volume of inbound calls from patients,...

  • Customer Service Coordinator

    3 weeks ago

    Harrisburg, Pennsylvania, United States Camping World Full time

    Customer Service Role at Camping WorldAs a key member of our team, you will be responsible for coordinating front desk activities, including answering and directing incoming phone calls. You will be the first point of contact for customers, greeting and welcoming them to our store. Your role will set the tone for a positive customer experience, ensuring that...

  • Service Coordinator-CHC Position

    4 weeks ago

    Harrisburg, Pennsylvania, United States AmeriHealth Caritas Full time

    About the Role:AmeriHealth Caritas is seeking a Service Coordinator to assist participants who qualify for Medicaid in obtaining the long term services and support they need as required by the Community Health Choices (CHC) agreement.The successful candidate will contribute to the care coordination process by performing telephonic and face-to-face...

  • Policy and Program Services Coordinator

    4 weeks ago

    Harrisburg, Pennsylvania, United States PA Coalition Against Domestic Violence Full time

    Job SummaryThe Policy and Program Services Coordinator provides critical support to the Policy and Program Services Departments through meeting, travel, and event coordination; legislative tracking; technical assistance facilitation; resource and information oversight; and other duties as assigned.Key ResponsibilitiesCoordinate daily activities of the...

  • Parts Coordinator

    3 weeks ago

    Harrisburg, Pennsylvania, United States Hobart Service Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Parts Coordinator to join our team at Hobart Service. As a key member of our Parts Department, you will be responsible for allocating and distributing parts and materials for service repairs and customer orders.Key Responsibilities:Maintain accurate inventory control systems, including...

  • Service Coordinator Large Market

    3 weeks ago

    Harrisburg, United States Capital BlueCross Full time

    And Qualifications Support Large and Major Market group sales via creation and submission of prospect and renewal quote requests, including production of final proposal documents. These duties may include but are not limited to the following: Submit Coordinator, Business Operations, Processing, Salesforce, Service, Insurance, Business Services, Benefits

  • Intercity Bus Service Coordinator

    4 weeks ago

    Harrisburg, Pennsylvania, United States rabbittransit Full time

    Job SummaryAs a key member of our team, you will play a critical role in ensuring the success of our Intercity Bus program. This position is responsible for coordinating activities that organize, manage, and improve the program to provide a premier service to our ridership.Key ResponsibilitiesEvaluate and monitor contractor performance to ensure compliance...

  • Office Services Coordinator

    4 weeks ago

    Harrisburg, Pennsylvania, United States Primecare Medical Full time

    PrimeCare Medical, Inc. is seeking a highly organized and detail-oriented Office Services Specialist to support our administrative team. The ideal candidate will play a key role in maintaining office efficiency and ensuring seamless daily operations.Key Responsibilities:Serve as the primary point of contact for office-related tasks, including managing...

  • Service Coordinator-CHC Lehigh/Capital

    2 weeks ago

    Harrisburg, United States AmeriHealth Caritas Full time

    Job Brief Candidates must be able to travel to the Lehigh/Capital Region in PA. Candidates must be able to travel to the Lehigh/Capital Region in PA. AmeriHealth Caritas is seeking service-oriented, compassionate healthcare professionals to join our Long Term Services and Support (LTSS) team. Ideal candidates will have experience assessing...

  • Service Coordinator-CHC Lehigh/Capital

    4 days ago

    Harrisburg, United States AmeriHealth Caritas Full time

    Job Brief Candidates must be able to travel to the Lehigh/Capital Region in PA. Candidates must be able to travel to the Lehigh/Capital Region in PA. AmeriHealth Caritas is seeking service-oriented, compassionate healthcare professionals to join our Long Term Services and Support (LTSS) team. Ideal candidates will have experience assessing those needing...

  • Supervisor Service Coordinator

    6 days ago

    Harrisburg, United States AmeriHealth Caritas Full time

    Applicants must live in the Lehigh/Capital area. Your career starts now. We are looking for the next generation of healthcare leaders. At AmeriHealth Caritas, we are passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in healthcare solutions, we offer our associates the opportunity to impact the...