Trainer Supervisor

4 weeks ago


East Hartford, United States Global Channel Management Full time

Trainer Supervisor needs 3-6 years' supervisory experience.

Trainer Supervisor requires:

Bachelor's degree or three to six years of supervisory experience.

Proven track record in designing and executing successful training programs and curriculum development.

Demonstrable ability to develop and implement training for on-going operations and new projects.

Experience with learning management systems and related training evaluation tools.

Ability to use MS Word, MS Excel, Power Point, and MS Outlook.

Strong verbal and written communications skills, strong interpersonal skills, and ability to work in a team environment. Ability to communicate effectively through clear, concise written documentation, verbal presentations and interviews.

Strong analytical and problem-solving skills.

Flexibility and adaptability in a fast paced, changing operational environment.

Ability to achieve results through knowledge, empathy and commitment.

Maintain government and industry knowledge to guide program.

Preferred:

Experience in public sector healthcare, Medicaid and/or CHIP.

Trainer Supervisor duties:

Prepare and present training reports to the operations team.

Be able to support and maintain the development/implementation Learning Management Tool

Ensure all communications and follow ups from the trainers with the client and external entities are up to date.

Ensure the trainers are meeting their daily, weekly, and monthly deliverables timely.

Ensure timely, consistent employee performance reviews.

Monitor and measure team performance on daily basis, in relation to contract requirements, corporate standards, accuracy, timeliness, program knowledge, flexibility and customer service.


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