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(MAU) Service Coordinator

1 month ago

St Paul, United States Dayforce Corporation Full time

Posted Tuesday, July 30, 2024 at 8:00 PM Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better TM - reflects our commitment to employees, customers, partners and communities globally. About the opportunity Our Mauritius Value Added Services is looking for new individuals to join our team as Service Coordinators. As this is a newly set up Service team, the incumbent must be able to provide a helping hand to internal and external stakeholders/customers following the VAS procedures and process. What you’ll get to do Work with a Customer Success team to triage Value Added Services (VAS) client requests. Interact with clients regarding updates on their requests through chatter in CSA. Maintain, monitor and upkeep of Value Added Services case status in CSA. Collaborate with various stakeholders (internal/external) to investigate client requests. What’s in it for you Encouragement to be the best version of yourself at and away from work. YOUnity diversity and inclusion programs. Amazing time away from work programs. Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life. Recognition for your contributions through excellent pay, perks, and rewards. Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares. Opportunities to fuel your career growth through numerous internal and external programs and events. Skills and experience we value Experience in customer service. Exposure to basic project management principles. Proficient in Microsoft Office products. Ability to deal with multiple clients at the same time. Ability to work autonomously, with a high level of initiative. Excellent problem-solving skills, think outside the box. Excellent communication skills, with a high level of written and verbal English. French language skills an asset. Knowledge of CSA an asset. Experience with Dayforce an asset. What would make you really stand out Positive attitude and adaptability. Calm and patient in explaining the process and procedures to both internal and external stakeholders/customers. Experience in a fast-paced environment is an advantage for this position. Equal Opportunity Employer Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives, and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here . #J-18808-Ljbffr