Sales Coordinator

3 weeks ago

Portland, United States Sage Hospitality Group Full time

The Bidwell Hotel and High Horse Restaurant + Bar is seeking a Sales Coordinator to join our team. The ideal candidate will be energized by the idea of providing outstanding service to our guests and stellar support to our associates. The Bidwell is a luxury hotel in downtown Portland offering guests easy access to the city’s shopping, dining, and top attractions. Those seeking a quintessentially Portland flavor enjoy our hip High Horse Restaurant and Bar featuring an elevated selection of regionally inspired food and drinks. When a relaxing oasis is the destination, our exclusive M Club Lounge is the perfect spacious yet cozy refuge. Groups are served with VIP status in our event space and private dining room. Our staff is tuned in to discover how we can personalize the guest experience to put The Bidwell and High Horse Restaurant + Bar among great memories shared and repeated. Work where you belong As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service, we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us Responsibilities: Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. Answer sales office phones when sales staff are not available. Respond to all sales inquiries accurately, timely, and in a professional manner. Type correspondence, reports, and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed. Coordinate all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer. Communicate effectively with various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations. Maintain well documented, accurate, organized, and up-to-date file management. Develop strong customer relationships through appropriate client communication and professional interaction. Work with sales personnel to achieve required sales team goals. Have current knowledge of hotel rates, strategies, discounts, and promotions. Assist with completing any required sales reports. Develop an effective communication system with the hotel team to disseminate details of upcoming group, meeting events, and special events. Assist hotel with implementing hotel-specific selling strategies. Follow up on all customers’ needs and inquiries efficiently. Represent the hotel with the highest level of integrity and professionalism. Exhibit a positive and involved team attitude to all hotel departments. Create monthly social hour calendar with the Director of Sales. Assist the Sales department with monthly luncheons, client events, etc. Conduct walk-in tours. Create gift bags for guest traces, VIP’s, etc. Keep supplies stocked and on hand. Work with EBC on all group turnover and proper execution of the groups. Education/Formal Training: High school diploma or vocational secretarial. Experience: Previous sales, hospitality, and secretarial experience preferred. Knowledge/Skills: Advanced knowledge/use of Microsoft Word applications Word, Excel, Publisher, and PowerPoint. Alphabetizing, grammar, and punctuation skills. Strong editing skills. Physical Demands: Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person. Able to read contracts and letters. Able to use computers. Excellent attention to detail and multi-tasking skills. Bending/kneeling - repeated bending and kneeling required while filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment: General office and hotel environment. Benefits: 10 paid holidays. Paid time off for vacation, sick time. Eligible to participate in the Company’s 401(k) program with employer matching. Medical, dental, & vision insurance. Health savings and flexible spending accounts. Basic Life and AD&D insurance. Great discounts on Hotels, Restaurants, and much more. Employee Assistance Program. Tuition Reimbursement. Eligible to participate in the Employee Referral Bonus Program. $500+ per referral. USD $23.00 - USD $25.00 /Hr. #J-18808-Ljbffr

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