Account Support Specialist

3 months ago


El Paso, United States ENTREGA SYSTEMS GROUP, INC. Full time

Job Type

Full-time

Description

Entrega, founded in 2001 and headquartered in Troy, Michigan, is a global business-to-business Technology Services and Solutions Company. Our team of professionals use their expertise and experience to deliver superior results for our clients that address their most important business challenges.

Job Position Summary:

The Account Support Specialist provides consultative services to clients for custom and dynamic web-based software products. This role will customize settings and optimize software applications' performance for an assigned customer base. In addition, they leverage their skills and detailed knowledge of the software applications and automotive industry to take on ad-hoc responsibilities such as reporting, process development, user outreach, and documentation.

Responsibilities and Duties:

•Use independent judgment and expertise of the dealer environment and software products to provide strategic guidance and problem solving to dealer stakeholders.

•Provide proactive and consultative experiences with customers to generate and/or gather onboarding and setup information; complete website configuration and ensure service optimization by leveraging thorough analysis of application performance data.

•Establish and maintain a good working relationship with project partners (including multiple 3rd party vendors), internal team members and clients.

•Review, troubleshoot, and resolve issues with performance for clients; escalates when appropriate.

•Provides client feedback to Lead and Manager to assist in establishing best practices and support knowledge base.

•Timely and accurate documentation of all Dealer interactions, feedback, actions taken, and next steps needed.

•Perform other tasks and duties as required by team leaders to support and contribute to the overall success of the organization.

Requirements

Qualifications:

•Capable of managing multiple tasks and projects simultaneously.

•Comfortability working under pressure or strict deadlines.

•Demonstrated ability to solve problems and formulate recommendations.

•Exceptional attention to detail.

•Outstanding writing and analytical-thinking skills.

•Passion for learning and personal growth, specifically when it comes to technology.

•Possess organizational and prioritization skills.

•Self-starter with a high degree of integrity, and professionalism.

Education and Experience:

•Associate degree or equivalent related experience.

•Experience managing relationships with external customers.

•Client or vendor management experience preferred.

•Professional presentation experience, including ability to configure, coordinate and deliver web- based presentations.

•Exceptional communication skills (verbal and written) including aptitude for customer service.

•Exhibit strong understanding of interactive web-based sites and applications.

•Proven ability to work independently, manage own priorities and schedule.

•Demonstrated ability to make independent decisions with minimal day-to-day supervision.

•High proficiency with computer software including MS Word, PowerPoint, Excel and Outlook.



  • El Paso, Texas, United States Desktop & Depot Support Full time

    Job Description**Job Summary**We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in El Paso, Texas. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring their desktop systems are running smoothly and efficiently.Key...

  • Accounting Specialist

    3 months ago


    El Paso, United States Sparrow INTL Full time

    Job DescriptionJob DescriptionSparrow Company, an executive search and staffing firm, has an immediate opening for an Accounting Specialist. This is a temporary to hire opportunity.ACCOUNTING SPECIALISTReports to: Accounting Manager Department: AccountingQUALIFICATIONS & REQUIREMENTS:Handle general ledger bookkeepingPayroll tasksBank Statement...


  • El Paso, United States City of El Paso TX Full time

    Under direction, direct or perform highly responsible and complex paraprofessional fiscal support functions related to centralized loan servicing, receivables and collecting as assigned. Typical Duties Oversee or engage in automated and manual re Accounting, Specialist, Payment, Account, Management, Application


  • El Paso, Texas, United States Spark Theory Innovations Full time

    Position OverviewAre you passionate about assisting others? Do you seek a role that offers personal growth and the chance to acquire new competencies? If so, you might be the ideal candidate for the Junior Client Support Specialist at Spark Theory Innovations. We are currently on the lookout for a committed individual to join our vibrant team of experts.At...


  • El Paso, Texas, United States Partners Personnel Full time

    Job OverviewWe are currently in search of an Accounts Receivable Specialist to become a vital part of our team. This role involves the meticulous preparation and analysis of financial records for our organization.Position Summary:A prominent leader in the manufacturing and distribution sector is looking for qualified candidates for this essential role.Key...


  • El Paso, Texas, United States BCForward Full time

    Job OverviewBCforward is in search of dedicated Hybrid Client Support Specialists.Position: Client Support SpecialistWork Model: Hybrid (4 days in-office, 1 day remote)Compensation: $20-22/hrEmployment Type: Temporary with potential for extensionRole Summary:As a Client Support Specialist, you will be the first point of contact for addressing client...


  • El Paso, Texas, United States Business Development Firm Full time

    Athletic-Focused Client Support Specialist Job Purpose:Engage and assist clients by delivering product and service insights through community engagement and promotional activities.Are you aspiring to take on a leadership role but lack the necessary experience? This position offers an opportunity to participate in our management development...


  • El Paso, Texas, United States Garment Processors - USA Inc Full time

    Job OverviewThe Customer Support Specialist is responsible for managing incoming communications from clients, addressing inquiries, and resolving any issues they may encounter. This role involves handling a variety of inbound and outbound interactions, actively listening to client needs, and providing effective solutions and resources.Key...


  • El Paso, Texas, United States Healthcare Support Full time

    Healthcare Support is currently seeking a traveling CT Imaging Specialist for an exciting opportunity.Position Overview & RequirementsSpecialty: CT Imaging SpecialistDiscipline: Allied Health ProfessionalDuration: 13 weeks40 hours per weekShift: 10 hours, night shiftsEmployment Type: TravelBenefits: Up to $500 travel reimbursement on the first paycheck...


  • El Paso, Texas, United States Empire Today Full time

    Position Overview: As a Client Support Specialist, you will play a crucial role in our customer service operations, ensuring that every client interaction is handled with care and professionalism. Opportunity Summary: At Empire Today, our customer service team is integral to our success. We are dedicated to providing essential support that includes sales...


  • El Paso, Texas, United States JAMES L WASHINGTON Full time

    Job OverviewKey Responsibilities of the Accounting Specialist:Manages financial records by setting up accounts; recording transactions; ensuring compliance with legal standards.Creates a system for tracking financial transactions by designing a chart of accounts; establishing accounting policies and procedures.Oversees subsidiary accounts by verifying,...


  • El Paso, Texas, United States Priority Global Express Inc Full time

    Position OverviewPriority Global Express, Inc is seeking a dedicated Client Account Specialist for a full-time role. This position involves managing accounts for both existing and prospective clients. Key responsibilities include:Invoicing: Preparing and sending invoices to clients.Collections: Following up on outstanding payments.Data Entry: Accurately...


  • El Paso, Texas, United States Constant Recruiter Full time

    Position OverviewThe Financial Accounts Specialist plays a crucial role in managing the accounts payable process within our organization. This position requires attention to detail and a strong understanding of financial operations.Key Responsibilities:Invoice Verification: Ensure all invoices and check requests have the necessary approvals.Account Coding:...


  • El Paso, Texas, United States Partners Personnel Full time

    Job OverviewWe are looking for a Bilingual Customer Support Specialist to become a vital part of our team. In this role, you will assist customers by delivering product and service details while addressing technical challenges.Key Responsibilities:Respond to customer inquiries and resolve complaintsOffer detailed information regarding our products and...


  • El Paso, Texas, United States Healthcare Support Full time

    Job Summary:Healthcare Support is seeking a skilled Ultrasound Technologist to join our team for a travel assignment in Texas. As a Diagnostic Imaging Specialist, you will be responsible for performing high-quality ultrasound procedures and providing exceptional patient care.Key Responsibilities:Perform ultrasound procedures on patients, including...


  • El Paso, Texas, United States Automatic Data Processing Full time

    Join Our Team as a Client Support SpecialistCompany Overview: Automatic Data Processing (ADP) is a leader in providing comprehensive solutions for timekeeping and payroll services.Position Summary: We are seeking a dedicated Client Support Specialist to assist our clients with our timekeeping product. This role is essential in ensuring that our clients...


  • El Paso, Texas, United States Community Choice Financial Family of Brands Full time

    Position Overview:Bilingual Customer Support SpecialistAs a Bilingual Customer Support Specialist, you will leverage your enthusiasm for business and community engagement alongside your dedication to customer satisfaction to foster meaningful connections. You will play a crucial role in our Store Operations team, showcasing your initiative by embracing...


  • El Paso, United States Automatic Data Processing Full time

    ADP is hiring a Client Support Specialist. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help Support Specialist, Client Support, Specialist, Diversity, Client Service, Support, Business Services


  • El Paso, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Overview: Administrative Support Specialist Are you prepared to embrace a rewarding challenge? Do you aspire to join a vibrant team of dedicated and passionate professionals? If so, the Texas Department of Aging & Disability Services may be the ideal environment for you. This department oversees a network of facilities dedicated to providing exceptional...


  • El Paso, Texas, United States Healthcare Support Full time

    Job Summary:Healthcare Support is seeking a skilled Ultrasound Technologist to join our team for a travel assignment in Texas. As a Diagnostic Imaging Specialist, you will be responsible for performing high-quality ultrasound procedures and providing exceptional patient care.Key Responsibilities:Perform ultrasound procedures on patients, including...