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Customer Service Representative
2 months ago
**Acrisure LLC**
**Customer Service Representative (A-Affordable Insurance)**
**A-Affordable Insurance Agency - Worcester, MA - Full Time**
Affordable Insurance, an **Acrisure** agency partner, is currently seeking a full-time **Customer Service Representative** to add to the team. * Ability to meet metrics assigned to this position regarding abandonment rates, talk time and speed of answer for inbound calls
* Conducting inbound and outbound calls regarding insurance policies with policyholders and providers
* Actively solicit increases in coverage or rounding out accounts through sales to clients at every service contact
* Working together as a team to support the Sales Department to allow for maximum opportunity of revenue generation
* Maintain a positive attitude providing a pleasant place to work and increased productivity
* Ability to multi-task
* Miscellaneous clerical duties
* Stay current and understand company underwriting guidelines and rules for all carriers
* Computer documentation of every telephone call
**Competencies:** * Associates degree or equivalent, preferred
* At least 3 years of customer service/call center or sales experience, preferred
* You must be friendly and provide professional service with a smile
* Must be organized and competent navigating multiple computer screens and websites, think multi-tasking
* Bilingual Spanish or Portuguese are not required, but are a plus
* Candidates with prior insurance agency experience are preferred
* Strong customer service skills
* Ability to type 50+ wpm
* Adjusts quickly to changing priorities and conditions
* Maintains stable performance when under heavy pressure or stress
* Exhibits passion and excitement over work, has a can-do attitude
* Possesses a strong willingness to work hard and sometimes long hours to get the job done
* Often solicits feedback and reacts calmly to criticism or negative feedback
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