Customer Service Representative

1 week ago


Worcester, Massachusetts, United States Renewal by Andersen | Esler Companies Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team as a Call Center Confirmation Specialist. In this role, you will play a key part in managing our appointment schedule for in-home consultations across all Esler Cos Renewal by Andersen markets.

Key Responsibilities:

  • Manage appointment calendars to ensure timely and accurate scheduling
  • Dispatch and communicate with field representatives to confirm details of pre-scheduled visits
  • Perform data entry using multiple platforms to maintain accurate records
  • Follow up on canceled and rescheduled leads to minimize delays

Requirements:

  • Call Center experience required, with a strong background in customer service and appointment scheduling
  • Excellent communication skills, with the ability to multitask in a fast-paced environment
  • Professional demeanor and a high school diploma or equivalent
  • Ability to navigate multiple applications and platforms, with a minimum of 2 years of data entry experience

Benefits:

  • Medical Insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Telehealth: 24/7 access to physicians
  • Prescription drug Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance / AD&D $50,000 Paid Coverage
  • Additional Voluntary Employee & Spousal life insurance
  • Short-term disability Insurance (STD)
  • Long-term disability Insurance (LTD)
  • Parental Leave
  • Voluntary Critical Illness Insurance
  • Voluntary Accident Insurance
  • Teammate Assistance Plan
  • Paid Volunteer Time
  • 401k with 50% match up to 6% of your annual pay
  • Tuition Reimbursement

About Us:

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America.

We are a proud equal-opportunity employer, committed to fair hiring practices and creating a welcoming environment for all team members.

Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.



  • Worcester, Massachusetts, United States The Hanover Theatre and Conservatory Full time

    Job Title: Customer Service RepresentativeJob Summary:The Hanover Theatre and Conservatory is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service to all patrons and prospects, supporting the organization's...


  • Worcester, Massachusetts, United States Trutech Full time

    **Job Summary**Trutech is seeking a highly skilled Customer Service Representative to join our team as a Regional Account Manager in the Customer Relations department. As a key member of our team, you will be responsible for providing exceptional customer service and support to our existing customers.**Key Responsibilities**• Provide timely and effective...


  • Worcester, Massachusetts, United States Acrisure LLC Full time

    About Acrisure LLCAcrisure LLC is a leading insurance agency dedicated to providing exceptional service to its clients. Our team is committed to delivering top-notch support and guidance to individuals and businesses in Massachusetts.Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at our Worcester...


  • Worcester, Massachusetts, United States Digital FCU Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Digital FCU. As a key member of our branch team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and offering tailored solutions to meet their goals.Key ResponsibilitiesBuild strong...


  • Worcester, Massachusetts, United States Acrisure LLC Full time

    About Acrisure LLCAcrisure LLC is a leading insurance agency dedicated to providing exceptional service to its customers. We are committed to building long-term relationships with our clients and delivering tailored insurance solutions to meet their unique needs.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative...


  • Worcester, Massachusetts, United States Corinium Language Full time

    Job SummaryWe are seeking a highly skilled German-speaking customer service professional to join our multilingual team in an international engineering and manufacturing company. As a German Customer Service Representative, you will be responsible for providing exceptional customer support to businesses, handling export and order queries, and working closely...


  • Worcester, Massachusetts, United States The Nagler Group Full time

    Job Summary:The Nagler Group is seeking a highly skilled and detail-oriented Dental Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers.Key Responsibilities:Respond to Inquiries: Respond to inbound inquiries from clients and...


  • Worcester, Massachusetts, United States Worcester MA Full time

    About the Role:The City of Worcester is seeking a highly skilled and experienced Senior Customer Service Representative to join our Human Resources team. As the first point of contact for employees, retirees, residents, and constituents, this role requires exceptional customer service skills, strong organizational abilities, and a professional demeanor.Key...


  • Worcester, Massachusetts, United States Edward M. Kennedy Community Health Center Full time

    Job SummaryWe are seeking a highly skilled and compassionate Call Center Representative to join our team at Edward M. Kennedy Community Health Center. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to our patients and families, ensuring their needs are met with kindness, respect, and...


  • Worcester, Massachusetts, United States GTT, LLC Full time

    Job Description:GTT, LLC is seeking a Claims Service Representative to join their Claims Customer Service Center on a temp-to-perm basis. As a Claims Service Representative, you will play a vital role in our client success by helping our customers when they are in need.Key Responsibilities:Respond to electronically and phone-submitted claim losses and first...


  • Worcester, Massachusetts, United States Savers Value Village Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, creating a positive shopping experience, and driving sales growth.Key ResponsibilitiesProvide outstanding customer service,...


  • Worcester, Massachusetts, United States Jobs for Humanity Full time

    About the RoleThe Customer Advocate is a vital position at Jobs for Humanity, serving as the first point of contact for our customers. This role requires a highly organized and energetic professional who can deliver exceptional customer experiences through every interaction.Key ResponsibilitiesWelcome in-shop customers and resolve their concerns efficiently,...


  • Worcester, Massachusetts, United States Compass Group USA Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Compass Group USA. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a clean and organized work environment.Key Responsibilities:Provide excellent customer service to...


  • Worcester, Massachusetts, United States Jobs for Humanity Full time

    About the RoleWe are seeking a highly organized and energetic professional to join our team as a Customer Advocate. As a key member of our customer-facing team, you will be responsible for delivering a memorable experience during every interaction with our customers.Key ResponsibilitiesWelcome in-shop customers and resolve customer concerns quickly and...


  • Worcester, Massachusetts, United States Wingstop Worcester - 1303 Full time

    Job DescriptionThe ideal candidate for this Crew Member position at Wingstop Worcester - 1303 must possess excellent customer service skills, providing a positive experience for every guest, every time. This involves being able to handle customer inquiries and concerns in a professional and courteous manner, ensuring that every guest feels valued and...


  • Worcester, Massachusetts, United States Dairy Queen Full time

    About the Role:We are seeking a highly motivated and enthusiastic Front Counter Crew Member to join our team at Dairy Queen. As a key member of our crew, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet and Welcome Guests: Enthusiastically welcome and greet guests...


  • Worcester, Massachusetts, United States Hondaapprenticeships Full time

    Sector: Customer Support / Service Assistance / Sales SupportPosition: Trainee Customer Support RepresentativeAs a Trainee Customer Support Representative, you will play a vital role in delivering exceptional service and support to our valued customers. This position is perfect for individuals who are enthusiastic about the Honda brand and enjoy engaging...


  • Worcester, Massachusetts, United States Barton Associates Careers Full time

    About the RoleWe are seeking a highly motivated and results-driven Healthcare Staffing Consultant to join our team at Barton Associates Careers. As a key member of our sales team, you will be responsible for cultivating relationships with healthcare facilities and companies, identifying staffing needs, and providing high-quality customer consultation and...


  • Worcester, Massachusetts, United States Amour Marketing Full time

    Job OverviewAmour Marketing is a leading consulting sales and marketing firm specializing in telecommunications. Our mission is to help our clients' popular household brands maximize their profitability and increase their brand exposure through innovative revenue capabilities.We are seeking a highly motivated and self-driven Sales and Marketing Associate to...


  • Worcester, Massachusetts, United States Digital Federal Credit Union DCU Full time

    Job Title: Member Service RepresentativeWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at Digital Federal Credit Union / DCU.About the Role:As a Member Service Representative, you will play a vital role in contributing to our success by identifying members' needs, providing exceptional service, and helping...