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Patient Care Liaison

3 months ago

South Bend, United States The South Bend Clinic Full time

Overview:

Department: Radiology

Location: Primary Location: Day Road Campus; 301 E Day Road, Mishawaka, IN 46545. Occasional travel to Eddy Street Campus.

Hours: Full Time; 40 Hours: Monday-Thursday 1:00 pm - 9:00 pm, Friday: 8:00 am - 5:00 pm

Good enough isnt for us. The South Bend Clinic's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

The South Bend Clinic works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark

Holistic benefits designed to help our team members flourish in all aspects of their lives, including:

  • Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
  • $5,250 Tuition Reimbursement per year.
  • 40 hours paid volunteer time off.
  • A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
  • 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
  • 401(k) Match
  • Profit-sharing program


Responsibilities:

The Journeys and Adventures that Await

POSITION SUMMARY: Under the direction of the Radiology supervisors and Quality and Compliance Manager, serves as a primary assistant to Technologists and Radiologists. Practices high quality medical care in performing a variety of patient care activities such as patient preparation for exams, stocking supplies, patient history documentation, communication of STAT results to ordering providers, and various other Radiology duties.

MAJOR RESPONSIBILITIES

  1. Patient exam and preparation (25%)
    1. Prepares scanning rooms for patient exams, including cleaning, sterilizing, stocking supplies
    2. Escorts patients to scanning rooms and assists in obtaining pertinent information, which may include obtaining weight, height, health history, and symptoms
  2. Assists with Exams and procedures (25%)
    1. Assists the technologists with workflow, positions, and contrast preparation
    2. As needed, assist with setting up medical coils or phantom handling and exam/procedure preparation
    3. Assist Radiology Coordinator with distribution of exams to Radiologists
    4. Connect Radiologists with ordering providers to report STAT results
    5. Assist Radiology QA and Compliance team with other data projects
  3. Quality control procedures (25%)
    1. Cleans, disinfects and/or sterilizes coils and equipment following safety and OSHA standards
    2. Maintains department areas and patient areas for cleanliness
    3. Stocks clean linen and empties the soiled linen receptacles as needed
    4. Maintains department logs assuring adherence to DMG Safety/OSHA cleaning standards
  4. Patient Documentation (25%)
    1. Utilizes appropriate Hyperspace/Amicas computer functions and interaction with the Technologist to facilitate patient flow
    2. Documents patient information, including current medications, reasons for the visit, and patient symptoms
    3. Assures that department safety procedures and contrast preparation procedures are followed correctly by the collection of information from labs and surgery/implant reports
    4. Familiarizes oneself with necessary department paperwork and can identify and complete it
  5. Prepares patient paperwork as per department guidelinesDemonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
  6. Performs other duties as assigned when appropriate.
  7. Adheres to HIPAA guidelines set forth in Clinic policies and procedures.
Qualifications:

The Experiences You Bring

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

High School diploma or GED required

Years of Experience

One Year - training in medical office/recent ambulatory care experience preferred

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES (KSA)

  • Knowledge of windows applications for computers
  • Understand and comply with HIPAA regulations
  • Ability to work with patients of all ages with psychiatric conditions
  • Basic knowledge of Medical Terminology
  • Ability to multitask in a fast-paced environment
  • Strong communication skills with Radiologists and Providers