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Branch Technology Product Owner I

2 months ago

Spokane, United States Gesa Credit Union Full time

Take a leap and join our team

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable asset. But it is how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And you can rest assured that your wellbeing and prosperity are our priority.

*Get to know us: * About - Gesa Credit Union {target="_blank" rel="noreferrer noopener"}

Role Summary:

Under the general supervision of the AVP of Digital Product Management, the Branch Technology Product Owner 1 is responsible for the technical life cycle of ITM and ATMs, Cash Recyclers, Bill and Coin Counters, and other digital products they have been assigned. This includes the development efforts, configuration changes, support, maintenance, and administrative responsibilities such as documenting technical requirements, product road maps, reviewing vendor contracts, and budgeting associated with the product. The Branch Technology Product Owner 1 will collaborate with internal business stakeholders and vendors regularly to deliver new products and enhance existing products that meet the needs of our business stakeholders. The Branch Technology Product Owner 1 will represent business needs and priorities of the credit union to the vendor, manage the product backlog, and incorporate feedback from business stakeholders to guide continuous product improvement.

What You Will Be Doing:

Understand business and end-user needs; and can identify and prioritize features to be delivered to meet those needs.

Direct and oversees the lifecycle of products and applications, including prioritizing all work efforts associated with products.

Have a basic understanding the system architecture of the product they are responsible for, to include the server infrastructure, network, and data they rely on

Identify product strengths and weaknesses and works with all parts of the organization to implement and configure the product where needed.

Assist with the review of and negotiation of contracts alongside AVP of Digital Products and Development and the business stakeholder.

Collaborate with business units when in the process of discovery for new vendors and or products.

Assist with the development of near and long-term product roadmaps.

Set expectations with business stakeholders for delivery of new capabilities, features, and functionalities.

Work with business and technical stakeholders to develop and document user stories.

Collect and understand the technical requirements for new product implementations and enhancements.

Provides application support when escalation to a subject matter expert is required.

Identify defects and sees them through to resolution as needed.

Ensure that their respective product is compliant with regulatory requirements, secure, and disaster resilient.

Ensure upgrades are planned and completed, maintaining compliance with standards and control procedures.

Prioritize and maintain the product backlog.

Analyze end