Branch Operations Associate Manager

3 weeks ago

Spokane, United States WELLS FARGO BANK Full time
Job DescriptionWhy Wells Fargo:

Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces "to grow your career" in the U.S.

About this role:

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role you will:
  • Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
  • Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
  • Perform operational and customer support tasks
  • Provide excellent customer service, engage customers in conversations, and build relationships with them
  • Manage the schedule and the daily operations of the teller line
  • Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
  • Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
  • Support customers and employees in resolving or escalating concerns or complaints
  • Collaborate and consult with branch employees, colleagues, and mid-level managers
  • Interact directly with customers
  • Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
  • Manage allocation of people and financial resources for branch operations
  • Mentor and guide talent development of direct reports and assist in hiring talent
  • This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below
Required Qualifications:
  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 1+ years of Leadership experience
Desired Qualifications:
  • Leadership skills including the ability to build, develop, and motivate a diverse work team
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
  • Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and employees
  • Knowledge and understanding of laws and regulations pertaining to the banking industry
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
  • Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
  • Cash handling experience
Job Expectations:
  • Ability to work a schedule that may include most Saturdays
  • Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness. However, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
  • This position is not eligible for Visa sponsorship
Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$18.46 - $27.69
Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
Posting End Date:
12 Sep 2024
* Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

  • Branch Operations Associate Manager

    6 days ago

    Spokane, United States WELLS FARGO BANK Full time

    Job DescriptionWhy Wells Fargo:Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a robust benefits package,...

  • Branch Operations Associate Manager

    2 weeks ago

    Spokane, United States WELLS FARGO BANK Full time

    Job DescriptionWhy Wells Fargo:Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a robust benefits package,...

  • Branch Operations Associate Manager

    2 weeks ago

    Spokane, United States Quality Talent Group Full time

    Job DescriptionJob DescriptionWhy Wells Fargo:Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a...

  • Wells Fargo

    1 week ago

    Spokane, United States WELLS FARGO BANK Full time

    Why Wells Fargo:Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to...

  • Wells Fargo

    1 week ago

    Spokane, United States WELLS FARGO BANK Full time

    Why Wells Fargo:Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to...

  • Weekend/Evening Manager

    2 weeks ago

    Spokane, United States YMCA of The Inland Northwest Part time $17 - $18

    Job DescriptionJob DescriptionOUR CULTURE:At the Y, you can channel your passion into a lifelong career helping to deliver positive change. Every day, our staff – of all ages and from all walks of life – work to bridge the gaps in community needs by nurturing the potential of youth and teens, improving our community’s health and well-being, and...

  • Weekend/Evening Manager

    1 month ago

    Spokane, United States YMCA of The Inland Northwest Full time

    Job DescriptionJob DescriptionOUR CULTURE:At the Y, you can channel your passion into a lifelong career helping to deliver positive change. Every day, our staff – of all ages and from all walks of life – work to bridge the gaps in community needs by nurturing the potential of youth and teens, improving our community’s health and well-being, and...

  • Operations Manager

    3 months ago

    Spokane, United States Performance Systems Integration LLC Full time

    Job DescriptionJob DescriptionAs the Operations Manager, you will be responsible for managing all fire alarm, fire extinguisher, fire sprinkler, suppression, monitoring operations, and all other field related activities. You will have the latitude to use your skills and talents to lead a team that insists on operational excellence, mold strategies that will...

  • Branch Operations Coordinator

    2 months ago

    Spokane, United States Quality Talent Group Full time

    Job DescriptionJob DescriptionWhy Wells Fargo:Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a...

  • Client Relations Branch Associate

    2 weeks ago

    Spokane, Washington, United States The Sherwin-Williams Company Full time

    Position OverviewThis role is essential for managing and preparing orders while ensuring the safe transportation, loading, and delivery of products.The selected candidate will also be responsible for delivering exceptional customer service, operating tinting equipment, and assisting with scheduling, mixing, and color matching as required.Key...

  • Branch Driver

    3 months ago

    Spokane, Washington, United States REXEL Full time

    The Branch Driver position will be based in our Spokane, WA location For the state of Washington only, the pay range is $18 to $21.45, depending upon qualifications, experience, and other considerations permitted by law. Commission/Bonus Plan: Platt Branch Pool PlanSummaryThe Branch Driver is responsible for delivering products to/from customers, company...

  • Branch Driver

    3 months ago

    Spokane, United States REXEL Full time

    The Branch Driver position will be based in our Spokane, WA location!   For the state of Washington only, the pay range is $18 to $21.45, depending upon qualifications, experience, and other considerations permitted by law. Commission/Bonus Plan: Platt Branch Pool Plan Summary The Branch Driver is responsible for delivering products to/from customers,...

  • Warehouse Associate

    3 weeks ago

    Spokane, United States Puget Sound Pipe & Supply CO Full time

    Description:Puget Sound Pipe is a premier wholesale distributor of pipe, valves, and fittings in the Pacific Northwest & Alaska. We are currently looking for an exceptional individual to join the warehouse team at our Spokane, WA Branch location. This person would be responsible for safely and accurately receiving and storing materials, processing incoming...

  • Warehouse Associate

    2 weeks ago

    Spokane, United States Disability Solutions Full time

    Description:Puget Sound Pipe is a premier wholesale distributor of pipe, valves, and fittings in the Pacific Northwest & Alaska. We are currently looking for an exceptional individual to join the warehouse team at our Spokane, WA Branch location. This person would be responsible for safely and accurately receiving and storing materials, processing incoming...

  • Warehouse Associate

    2 weeks ago

    Spokane, United States Disability Solutions Full time

    Description:Puget Sound Pipe is a premier wholesale distributor of pipe, valves, and fittings in the Pacific Northwest & Alaska. We are currently looking for an exceptional individual to join the warehouse team at our Spokane, WA Branch location. This person would be responsible for safely and accurately receiving and storing materials, processing incoming...

  • Warehouse Associate

    3 days ago

    Spokane, United States Disability Solutions Full time

    Description:Puget Sound Pipe is a premier wholesale distributor of pipe, valves, and fittings in the Pacific Northwest & Alaska. We are currently looking for an exceptional individual to join the warehouse team at our Spokane, WA Branch location. This person would be responsible for safely and accurately receiving and storing materials, processing incoming...

  • Warehouse Associate

    12 hours ago

    Spokane, United States Puget Sound Pipe & Supply CO Full time

    Description:Puget Sound Pipe is a premier wholesale distributor of pipe, valves, and fittings in the Pacific Northwest & Alaska. We are currently looking for an exceptional individual to join the warehouse team at our Spokane, WA Branch location. This person would be responsible for safely and accurately receiving and storing materials, processing incoming...

  • Donor Management Associate

    2 days ago

    Spokane, Washington, United States CooperCompanies Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Donor Program Coordinator to join our team at CooperCompanies. As a key member of our Donor Program team, you will be responsible for coordinating and managing the entire sperm donor qualification process, from initial application to final approval.Key ResponsibilitiesScreen and qualify...

  • Driver/Warehouse Associate

    3 weeks ago

    Spokane, United States MYGRANT GLASS COMPANY INC Full time $18 - $19

    Job DescriptionJob DescriptionMygrant Glass is seeking a reliable and hardworking individual to join our team as a Driver and Warehouse Associate. In this role, you will be responsible for safely delivering glass products to customers, ensuring timely and accurate deliveries. Additionally, you will assist in the warehouse with tasks such as loading and...

  • Logistics Warehouse Operator

    5 days ago

    Spokane, Washington, United States Puget Sound Pipe & Supply CO Full time

    Company Overview: Puget Sound Pipe & Supply Co. is a leading wholesale distributor specializing in pipe, valves, and fittings throughout the Pacific Northwest and Alaska. We are seeking a dedicated individual to enhance our warehouse operations at our Spokane, WA location.Position Summary: The Warehouse Associate will play a crucial role in ensuring the...