Customer Success Account Manager

2 weeks ago


Irving, United States CareerBuilder Full time

We are looking for a passionate and energetic

Customer Success Account Manager

to join our growing team located in Dallas.
This person will deliver a superb customer experience to our North American clients, while also working closely with our teams in Israel and Europe. This role plays a crucial part in maintaining customer satisfaction and seeking opportunities for expansion and upselling within existing client accounts.

Requirements:
Great interpersonal skills.
Native English level.
Experience in customer success or account management, preferably in a SaaS-based company.
Experience working with enterprise organizations.
Proactive problem solver who is not afraid to break boundaries.
A passion to learn about Lighthouse and the Knowledge Management Sphere.
High prioritization skills and process orientation.
Superb written and verbal communication skills.
Positive attitude, empathy, and high energy.
Strong customer-facing and presentation skills.

Responsibilities:
Build and maintain strong relationships with clients.
Support the onboarding process of new clients.
Work closely with internal teams to ensure flawless delivery of services.
Actively engage with multiple contacts within each client account to foster strong communication and partnership.
Manage Quarterly Business Reviews (QBRs) with your customers.
Join calls with clients to understand their needs, tackle problems independently, and escalate cases when necessary.
Identify opportunities for expansion and upselling within existing client accounts.
Collaborate with the sales team to achieve customer satisfaction and company growth.
Develop a deep understanding of the product to address the business needs of your clients.
Establish business relationships with C-level executives, negotiate renewals and upsells.

#J-18808-Ljbffr



  • Irving, United States Global Channel Management Full time

    Summary A National Account CSR Support Manager position is available, requiring at least 2 years of experience in a management or supervisory role. The role involves advanced knowledge of security systems, strong computer skills, and exceptional customer service abilities. Requirements Advanced knowledge of Closed Circuit Television, Access Control,...


  • Irving, United States Alphalete Marketing Full time

    Company DescriptionAlphalete Marketing is a leading marketing and sales with headquarters based in Irving, Texas. Our team prides itself on managing each of our client's accounts as successfully as possible. Therefore, we provide our clientele with the very best personnel. Each of our team members is highly motivated to deliver a personal representation...


  • Irving, United States Flowserve Full time

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than...


  • Irving, United States Crown Connect, Inc. Full time

    Job DescriptionJob DescriptionUnlocking Success: Join Our Team as an Entry Level Business Account ManagerIf you're seeking a thrilling opportunity to lead and nurture key accounts while driving business growth, we invite you to consider the role of an Entry Level Business Account Manager with Crown Connect, Inc. As a vital member of our team, you'll...


  • Irving, United States Crown Connect, Inc. Full time

    Job DescriptionJob DescriptionUnlocking Success: Join Our Team as an Entry Level Business Account ManagerIf you're seeking a thrilling opportunity to lead and nurture key accounts while driving business growth, we invite you to consider the role of an Entry Level Business Account Manager with Crown Connect, Inc. As a vital member of our team, you'll...

  • Accounting Manager

    3 weeks ago


    Irving, United States Hoxton Circle Full time

    Job DescriptionJob DescriptionAre you looking for a dynamic Accounting Manager role with a rapidly expanding company? We are actively seeking a highly skilled Accounting Manager to join the team. In this role, you will be responsible for day-to-day accounting, financial reporting, and compliance activities for the organization and other entities within our...

  • Accounting Manager

    1 week ago


    Irving, United States E F Johnson Co Full time

    PRIMARY PURPOSE: Direct the management and operation of day-to-day activities in the accounting department. Responsibilities include detailed review of journal entries, account reconciliations and financial reporting. Supervisory oversight of external audit, JSOX compliance and adherence to internal approval matrices. Provide management with timely and...


  • Irving, United States Sparibis Full time

    Title:Customer Service AnalystLocation:Irving, TX**Location:** Must be onsite in Irving, TX (Remote during COVID) **Years Experience:** 3 Years + **Education:** Bachelors Degree or equivalent preferred. An associate degree or significant relevant experience is required. **Hours:** 8:00am to 5:00pm **Key Skills:** * Experience in the Telecommunications...


  • Irving, United States Giltner Logistics Full time

    Job Position:Senior Account ManagerLocation: Irving, TexasEmployment Type: Full-timeBenefits: Benefits include medical, dental, vision, paid time off, and a 401KBusiness: Freight Brokerage CompanySenior Account Manager Job DescriptionAs a Senior Account Manager, you will play an integral part in maintaining and growing positive client relationships by...


  • Irving, United States Zion Capital Full time

    Zion Capital is a professional marketing and sales firm that has developed a powerful, personal approach to connecting brands with their target market and driving brand loyalty and customer retainment. Our outreach and communication methods connect us with customers to promote various services and increase client revenue. Due to our continuous growth, we...


  • Irving, United States Giltner Logistics Full time

    Job Position:Senior Account Manager Location: Irving, Texas Employment Type: Full-time Benefits: Benefits include medical, dental, vision, paid time off, and a 401K Business: Freight Brokerage Company Senior Account Manager Job Description As a Senior Account Manager, you will play an integral part in maintaining and growing positive client relationships by...


  • Irving, United States Giltner Logistics Full time

    Job Position:Senior Account ManagerLocation: Irving, TexasEmployment Type: Full-timeBenefits: Benefits include medical, dental, vision, paid time off, and a 401KBusiness: Freight Brokerage CompanySenior Account Manager Job DescriptionAs a Senior Account Manager, you will play an integral part in maintaining and growing positive client relationships by...


  • Irving, United States Giltner Logistics Full time

    Job Position:Senior Account Manager Location: Irving, Texas Employment Type: Full-time Benefits: Benefits include medical, dental, vision, paid time off, and a 401K Business: Freight Brokerage Company Senior Account Manager Job Description As a Senior Account Manager, you will play an integral part in maintaining and growing positive client relationships by...


  • Irving, United States Giltner Logistics Full time

    Job Position:Senior Account ManagerLocation: Irving, TexasEmployment Type: Full-timeBenefits: Benefits include medical, dental, vision, paid time off, and a 401KBusiness: Freight Brokerage CompanySenior Account Manager Job DescriptionAs a Senior Account Manager, you will play an integral part in maintaining and growing positive client relationships by...


  • Irving, United States Giltner Logistics Full time

    Job Position:Senior Account ManagerLocation: Irving, Texas Employment Type: Full-time Benefits: Benefits include medical, dental, vision, paid time off, and a 401K Business: Freight Brokerage Company Senior Account Manager Job Description As a Senior Account Manager, you will play an integral part in maintaining and growing positive client relationships...


  • Irving, Texas, United States Johnson & Johnson Full time

    Johnson & Johnson Vision, a member of the Johnson & Johnson family of companies, is recruiting for a Territory Account Manager, located in Irving, TX territory. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments...


  • Irving, Texas, United States FleetPride, Inc Full time

    We are seeking an experienced and detail-oriented National Accounts Receivable Manager to join our finance team.The ideal candidate will have expertise in managing accounts receivable processes, with a focus on utilizing Billtrust as our primary billing system.Oversee the entire accounts receivable process, ensuring accuracy and timeliness in billing...


  • Irving, United States PrideStaff Full time

    Job DescriptionJob DescriptionPrideStaff Financial has partnered with our Irving, Texas based client to identify a Bilingual (English/Spanish) speaking Accounts Receivable Representative to join their growing team.This position is located onsite in Irving, Texas and offers competitive compensation, benefits and career growth opportunities. In this role,...

  • Account Executive ​

    3 weeks ago


    Irving, Texas, United States Atos Full time

    The Account Executive is a pivotal role within our Public Safety and Direct (PSD) division, focusing on Next Generation 911 (NG911) services. This individual is the primary executive and business owner responsible for managing client relationships, ensuring account delivery, and overseeing the profit and loss (P&L) for specific client accounts. Reporting...


  • Irving, United States NFI Industries Full time

    The Transportation Management Account Manager is responsible for the operational execution for one or many pieces of business while working at a customer headquarters, warehouse, or site-specific location. This position includes the management of people, process, organic growth, and customer satisfaction. Essential Duties & Responsibilities: * Daily...