Customer Service Analyst

3 weeks ago

Irving, United States Sparibis Full time

Title:Customer Service AnalystLocation:Irving, TX**Location:** Must be onsite in Irving, TX (Remote during COVID) **Years Experience:** 3 Years + **Education:** Bachelors Degree or equivalent preferred. An associate degree or significant relevant experience is required. **Hours:** 8:00am to 5:00pm

**Key Skills:**

* Experience in the Telecommunications industry

* Knowledge of Systems - STATS, DPI, Salesforce.com

**Summary**

The customer service analyst (CSA) will work to achieve or exceed the revenue objectives for accounts executives assigned to them. Ensuring the proper provisioning of services, billing integrity and the timely response to customer inquiries drives customer satisfaction and revenue growth. An integral piece in maintaining existing revenue is contract maintenance and renewal. The CSA is informed on all contract existence and expirations within their base, and they are responsible for assisting with contract renewals.

**Responsibilities**

* Support Field Sales Team Members in providing quotes, proposals, contract, and data-gathering requirements.

* Manage assigned accounts to fully support all sales associated activity

* Monitor installation from order to delivery on special needs requests, keeping customer and salesperson aware of significant changes in schedules and ensure accurate billing.

* Educates customers on billing process, how to read bills and verifies billing accuracy, where appropriate

* Internal teamwork with other partner groups (Call Center, Contract Admin, Operations, Engineers, NPC, Translations, etc.) to implement services and resolve customer problems and strive to achieve complete customer satisfaction

* Assist direct sales to meet or exceed contract renewal objectives.

* Submit MACD and simple orders to provisioning groups through STATS system that the CSA may have received through direct customer calls, Account Executives, or other internal groups

* Account auditing for billing accuracy and additional revenue opportunities where appropriate

* Manage and report out on all churn in excess of 5+ lines, PRI and Channelized DS1 services

* Use Salesforce.com to assist salesperson in account management

* Manage module to annual growth targets as an assistance to our sales team.

* Provides customers with contacts and escalation list of Frontier back offices

**Qualifications**

* Drug/background screening required prior to start

* The CSA must have a minimum of 3+ years experience in similar account management responsibilities. The selected individual will have experience in the Telecommunications industry. The individual must possess strong time management, communication, customer service, and organizational skills

* An associate degree or significant relevant experience is required. Bachelors degree preferred.

* Strong phone and presentation skills

* Good customer relationship building experience

* Goal and results driven

* Always follows through and completes tasks on time

* Project management ability

* Community Involvement is expected

* Knowledge of Systems - STATS, DPI, Salesforce.com

**About Sparibis**

We understand your time is precious, so let us do the work for you Sparibis LLC is a professional solutions firm that Clients rely on to access the best talent to drive their business success. Let Sparibis find your right career fit

Sparibis is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

  • Customer Experience Analyst

    4 weeks ago

    Irving, United States Horace Mann Full time

    **Customer Experience Analyst** **We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare...

  • Category Analyst Services

    4 days ago

    Irving, United States 7-Eleven Full time

    Overview: ? Who we are Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world. As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You...

  • Category Analyst – Services

    5 days ago

    Irving, Texas, United States 7-Eleven, Inc. Full time

    Overview: ▶ Who we are Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.   As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You...

  • Service Desk Analyst II

    2 hours ago

    Irving, United States Irving ISD Full time

    JOB TITLE: SERVICE DESK ANALYST II WAGE/HOUR STATUS: Non-Exempt REPORTS TO: Director of Technical Services PAY GRADE: IT2 (230 Days) DEPARTMENT: Technology Services DATE REVISED: April 2023 PRIMARY PURPOSE: Provide support and guidance for the District’s Application Service Desk. This includes providing direction and support to...

  • Customer Service Representative

    2 days ago

    Irving, United States CVS Pharmacy Full time

    Health Concierge is the face of Aetna to provide targeted, personalizedservice based on a holistic view of the member, benefits, health information, and through engagement. Handles customer service inquiries and problems via telephone, internet, web- Customer Service, Customer Service Representative, Customer Experience, Representative, Health, Retail,...

  • Customer Service Associate

    1 week ago

    Irving, United States Bioworldmerch Full time

    ** Bioworld Merchandising** ** Customer Service Associate** Irving, TX 75038 Bioworld Merchandising is looking for a dynamic, customer-focused professional to add to our Ecommerce team! Looking for the perfect candidate who loves working with customers and always aiming to find the right answer. Must be a problem solver at heart. **RESPONSIBILITIES** *...

  • Customer Service Specialist

    2 weeks ago

    Irving, United States Darling International Full time

    * Irving, TX, USA * Salary * Full Time *Full Benefits* Come join us at Darling Ingredients -- we repurpose & reuse rather than discarding what others might consider as waste. We capture valuable ingredients and nutrients to help maximize what nature has to offer, providing components for a wide range of products, including pet food, fertilizer and...

  • Customer Service Administrator

    2 weeks ago

    Irving, United States Amber Electrical Contractors Inc Full time

    Description Exciting Opportunity Available! Are you in search of a fresh start with a thriving organization? Take the next step in your career by joining the Amber Team! We are currently looking to fill the position of Customer Service Administrator in the Irving, TX area. If you are dependable, detail-oriented, and enjoy assisting customers, Amber is eager...

  • Customer Service Specialist

    2 days ago

    Irving, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service Specialist Contract to Hire: Irving, Texas, US Salary: $32.00 Per Hour Job Code: 349138 End Date: 2024-06-07 Days Left: 20 days, 3 hours left Apply Position Details: Position: Customer Service Specialist Industry: Banking/Financial Services Job duration: 06 months ( Possible Extension )...

  • Customer Service Representative

    2 days ago

    Irving, United States The Intersect Group Full time

    Job Title: Customer Service Representative Schedule: Monday-Friday: 8am-5pm REMOTE Opportunity- Go onsite in Irving,TX ONCE a quarterDuration: 6 month Open-ended contract The Intersect Group has an opportunity for a Customer Service Representative needed immediately for Accounting Customer Service Department.Responsibilities:Take tickets from chat and email...

  • Customer Service Representative

    2 days ago

    Irving, United States The Intersect Group Full time

    Job Title: Customer Service Representative Schedule: Monday-Friday: 8am-5pm REMOTE Opportunity- Go onsite in Irving,TX ONCE a quarterDuration: 6 month Open-ended contract The Intersect Group has an opportunity for a Customer Service Representative needed immediately for Accounting Customer Service Department.Responsibilities:Take tickets from chat and email...

  • Customer Service Representative

    1 day ago

    Irving, United States Mygrant Glass Full time $17

    Mygrant Glass is hiring a Customer Service Representative for our Irving, TX distribution facility.The successful candidate will have prior customer service experience.Duties include but are not limited to:Entering customer orders for auto glass parts and processing customer returns.Processing daily cash, credit cards, and check deposits with accurate data...

  • Customer Service Trainer

    4 days ago

    Irving, United States Addison Group Full time

    Customer Service Trainer 3-6 month contract, chance of perm if role is needed long term Hybrid schedule in Irving, TX (1-2 days in office a week) $50k - 70k Addison Group has an immediate opening for a Customer Service Trainer in Irving , TX. Job Duties: Assist in implementing/ training/ coaching/ refining the department's customer service approach ...

  • Customer Service Trainer

    7 days ago

    Irving, United States Addison Group Full time

    Job DescriptionJob DescriptionCustomer Service Trainer 3-6 month contract, chance of perm if role is needed long term Hybrid schedule in Irving, TX (1-2 days in office a week) $50k - 70k Addison Group has an immediate opening for a Customer Service Trainer in Irving , TX. Job Duties: Assist in implementing/ training/ coaching/ refining the department's...

  • Customer Service Representative

    2 days ago

    Irving, United States Burnett Specialists Full time

    Job DescriptionJob DescriptionCALLING ALL CUSTOMER SERVICE REPS! Exciting opportunity in Irving, TX for on-site Customer Service Representatives with mortgage experience! Looking to hire ASAP Long term contract Pay rate: $22/hour Position fully on-site in Irving TXHours: 9:30am - 6pm MONDAY-FRIDAY (No weekends)MUST HAVE call center, real estate (Mortgage)...

  • Customer Service Representative

    2 days ago

    Irving, United States Motion Recruitment Full time

    Position: Brokerage Customer Service SpecialistLocation: Irving TX or Charlotte NC or Chandler AZ or Phoenix AZ (Hybrid model)Term: 12 MonthsFull on w2 contract financial Client.Required SkillSeries 7 License (can’t expire within 6 months)Brokerage/Securities experienceCustomer Service experience (client facing phone conversations and written...

  • Customer Service Representative

    2 days ago

    Irving, United States Motion Recruitment Full time

    Position: Brokerage Customer Service SpecialistLocation: Irving TX or Charlotte NC or Chandler AZ or Phoenix AZ (Hybrid model)Term: 12 MonthsFull on w2 contract financial Client.Required SkillSeries 7 License (can’t expire within 6 months)Brokerage/Securities experienceCustomer Service experience (client facing phone conversations and written...

  • Customer Service Representative

    2 days ago

    Irving, United States Spencer Gray Full time

    Job DescriptionJob Description*** Must has call center and customer service experienceJob ResponsibilitiesCustomer problem resolution via the telephoneWord processing, including general correspondence and data entryInterface with customers regarding inquiries and complaintsEffectively research internet for documentation to assist with verification...

  • Service Center Analyst

    2 weeks ago

    Irving, TX, United States Exeter Finance LLC Full time

    At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Whether you’re at a servicing center helping customers with...

  • Technical Support Analyst

    5 days ago

    Irving, United States Yoh, A Day & Zimmermann Company Full time

    Technical Support Analyst (EDI)6 month contract to hireIrving, TX (Hybrid) Seeking a customer-focused Technical Support Analyst to implement and maintain electronic document transactions throughout the organization. This position will also identify and resolve processing exceptions. Job ResponsibilitiesProvide support to our locations in the setup, exchange,...