National Account Customer Support Manager

3 weeks ago


Irving, United States Global Channel Management Full time

Summary

A National Account CSR Support Manager position is available, requiring at least 2 years of experience in a management or supervisory role. The role involves advanced knowledge of security systems, strong computer skills, and exceptional customer service abilities.

Requirements

Advanced knowledge of Closed Circuit Television, Access Control, Burglary, Holdup, Fire Alarm, and Fire Suppression Systems. Proficiency in computer skills including Microsoft Office and database applications. Advanced presentation skills, particularly in PowerPoint. Excellent customer service skills with the ability to apply tact, diplomacy, reason, and logic. Strong communication skills, both verbal and written, to assist internal and external customers. Proficiency in business math, interpersonal relations, judgment, and listening.

Responsibilities

Client Care: Ensure proactive client care calls are made to Multifamily Account holders daily. Customer Presentations: Deliver oral and written presentations to potential customers, explaining equipment operations and services. Workflow Management: Focus on daily workflow for the Customer Support team, including monitoring call volume and account loads. Process Standardization: Standardize processes and procedures for proactively managing Multifamily Accounts. Supervision Meetings: Conduct weekly one-on-one meetings with supervisory staff. Corrective Actions: Review and approve corrective action plans before forwarding them to HR for further action.

Join us in this dynamic role where you can utilize your management experience and expertise in security systems to provide excellent customer support while ensuring efficient operations for National Account clients.

Employment Type: Full-Time #J-18808-Ljbffr



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