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Clinical Customer Service Representative, Medical ICU

3 months ago

Baltimore, United States Johns Hopkins Medicine Full time

**Clinical Customer Service Representative, Medical ICU**

**Requisition #:** 476667

**Location:** Johns Hopkins Hospital, Baltimore, MD 21201

**Category:** Nursing Support/Patient Care

**Work Shift:** Rotating Shift

**Work Week:** Full Time

**Weekend Work Required:** Yes

**Date Posted:** Feb. 24, 2022

**Position Summary:**

By serving as a central point of contact and communication for patients, families, visitors and members of the healthcare team in patient care units, enhances Hopkins' customer service. Addresses a broad spectrum of needs, and/or concerns in a professional, friendly, and efficient manner. Performs a variety of customer service and unit-operations activities to assist medical, nursing, and administrative staff to meet unit, department, and institutional needs. Uses information/computer systems and programs. Education: High school diploma or equivalent, one year of college credit preferred.

**Education:**

Diploma/Certificate/GED required

**Work Experience:**

6 months of related experience required in healthcare or office setting.

**Shift:**

Full Time, Rotating shift (40 hours)

Weekend work required

**Location:**

JHH, 1800 Orleans Street, Baltimore, MD 21287

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts including while at lunch or on breaks, and whether they are on or off campus.