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Deskside Technician II

3 months ago

Burlington, United States Stefanini Group Full time

Details:

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

  • Supporting IT equipment in large corporate environment
  • Desktop/laptop tech support (Mac and PC)
  • Windows 7/10 operating systems
  • Support mobile devices, printers, scanners, wireless, VPN, etc.
  • IMAC Support - IT equipment Install/Move/Add/Change
  • Maintain repairs, spare parts, and components
  • Research and troubleshoot problems
  • Maintain system configurations and documentation
  • Track and resolve customer incidents and requests through the client's ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows devices
  • Backup, restoration, and migration of user data
  • Smart Hands support with networking, server, and telecommunications technologies
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing
  • Ability to research and follow appropriate KB articles
  • Ability to work on-call and other after-hours support needs
  • May provide Executive support
  • Various other tasks associated with deskside services
  • May need to be available to provide support at other client locations as needed
  • Other duties as assigned
What do you need to succeed?
  • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
  • Able to uphold a positive attitude at all times, even under stressful conditions
  • Experience supporting remote facilities and users
  • Excellent verbal and written communication skills
  • High level of professionalism and strong personal interaction skills
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Ability to prioritize and complete all work tasks with minimal supervision
  • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
  • Ability and willingness to learn new technologies
  • High School Diploma (required)
  • Deskside / Desktop / End User Computer experience, ideally in a corporate environment
  • Proven ability to handle challenging, rapid-response user support
  • Proven ability to balance, prioritize and organize multiple tasks
Desired Characteristics
  • A+ Certification
  • Microsoft Certified Professional (MCP)
  • ITIL Foundations
  • Lean Six Sigma
Job Requirements

Details:

Position performing client-site servicing, repair and/or installation of company product(s). This job may include any

aspect of product field support, including system hardware and software, and systems networking.

Developed specialized skill or is multi skilled through formal training and considerable work experience. Works on

assignments that are complex in nature and recognizes the need for occasional deviation from the accepted practice.

Attendance and schedule adherence are requirements of this position.

Providing hardware/software support services to onsite client including break/fix.
•Implementing virus detection and eradication procedures.
•Diagnosing end-user system failures and implement repair solutions.
•Diagnosing printer and other peripheral devise failures and implement repair solutions.
•Troubleshooting network devices in order to ensure connectivity from the PC to the Network.
•Providing installation and upgrading services of hardware and software.
•Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs.
•Setup and troubleshooting audio/video equipment such as projectors and video conference equipment

High school diploma or equivalent required. Typically requires a minimum of 2 - 4 years of related experience.
•Knowledge of multiple manufacturers and operating systems.
•Excellent troubleshooting capability.
•Ability to work in a team environment as well as independently.
•Ability to communicate technical information -technical audiences.
•Excellent verbal and written communication skills.
•Ability to complete assignments with no supervision.
•Ability to search internally/externally for support information.
•Customer-oriented attitude.
•Ability to travel locally and in-state to support other sites, if applicable.
•Valid driver's license and proof of auto insurance, if travel is required.
•Attendance and schedule adherence are requirements of this position.
•This position includes continuous walking, bending and lifting equipment sometimes up t50 pounds and

engaging in labor related duties of connecting computer equipment.
•Knows and applies fundamental concepts, practices and procedures of particular field of specialization.

What you'll get
  • Work with brilliant minds, often within a global capacity.
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more.
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different.
  • Brazilian and privately owned company.
  • Agility, flexibility, and innovation are in our DNA.
  • Flat organizational structure which enables faster communication and decision making.


Pay Range:

Based on Experience