Customer Experience Associate
2 days ago
The ES Solutions Firm is committed to delivering exceptional customer experiences, and we're seeking a talented Customer Experience Specialist to join our team.
About the RoleAs a Customer Experience Specialist, you will play a critical role in creating and delivering amazing consumer experiences. You will be responsible for managing a team of Customer Experience Specialists, understanding clients' products, and providing personalized sales presentations.
Key Responsibilities- Manage a team of Customer Experience Specialists to create personalized sales presentations
- Understand clients' products to properly explain services and benefits to consumers and answer any questions
- Keep a record of customer interactions, processed sales orders, and service schedules
- Take initiative and demonstrate a 'can-do' mindset, meeting challenges head-on
- Maintain a positive and professional attitude and exemplify trustworthiness and hospitality toward consumers and staff
- Minimum of a high school diploma
- At least one year in Customer Service Representative/Customer Support Associate roles or hospitality positions such as retail or restaurant
- Ability to recognize, apply, and explain product or service knowledge
- Dedicate consistent learning and training to master the craft of hospitality to increase customer experience
- Be an effective problem solver
- Outgoing personality with a passion for helping others
- Passion for increasing in-person hospitality skill set to build better relationships
- Excellent communications skills
As an entry-level position, we will train you to become confident in providing the highest level of customer service possible. We have created a collaborative environment that encourages all Customer Experience Specialists to feel that they are growing their personal skill set in communication, hospitality, routine, and confidence while advancing their careers in the process.
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Customer Experience Director
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Dispensary Associate
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Customer Experience Specialist
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Merchandise Associate
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Sales Associate
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Sales Associate
3 days ago
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Customer Service Representative
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Sales Associate
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