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Process Engineer

4 months ago

Kirkland, United States ServiceNow Full time

Job Description Process Engineer The Process Engineer reports to the Senior Manager of Process Engineering. In this role, you will be involved in Team Excellence initiatives, Operational Process Improvement, and Operationalization projects with cloud technologies. You will work independently and/or with other members of the OpX team to indirectly lead cross-functional teams on a variety of activities and projects. The ideal candidate has a high work ethic, is experienced with cross-functional projects, has a technology background, has a track record of working on a team as an individual contributor, and is eager to get hands on to improve productivity and results. This position requires leadership, communication, and influence skills. You must be able to both envision the strategic objective and dive into the task level activities. You should possess an understanding of program management, process design and improvement, implementation, change management, service transition, and release management in a fast paced rapidly growing technology company are required for you to be successful in this role. As aProcess Engineer you will beresponsible for a variety of Operational Improvement activities. Process Improvement between Engineering and Operations, creating, improving, and delivering the processes that support the Global Cloud Operations team, as well as identifying productivity gaps. In this role you will use data and analysis to identify process/productivity waste and improve business outcome value. You will be expected to provide direct hands-on work and assistance for the activities listed above; including coordinating schedules and ensuring schedules are met for a wide variety of internal activities. As a Process Engineer you will work closely with your OpX team members and cross functional teams to ensure alignment with future program goals and strategies and improve workflows and outcomes. This is a global position within the Service Operations organization and serves as the subject matter expert to provide superior Operational support in a cloud technology company. This role will primarily work to coordinate projects, perform intake, track dependencies, produce reporting around process improvement efforts, be a focal point for tracking work from inception through planning,delivery, and post production activities, maintain record accuracy and hygiene, design and implement data governance. What you get to do in this role: Support and/or participate in improving how we support new or updated services and infrastructure to increase productivity and enhance the end user experience and our internal systems. Process Improvement efforts, identifying and removing waste within our internal processes, and executing operational improvement opportunities that will delight our internal and external customers. Aid Security and Compliance teams engaged in Audit, Documentation, Training, Risk Assessment and other Security and Compliance related deliverables. Build relationships within our own team, and with our partner teams to collaborate, design and develop innovative approaches, capabilities, and superior solutions for Operational support ranging from simple to complex in a fast paced rapidly growing technical environment. Develop key performance indicators to measure success within technical domain. In order to be successful in this role, we need someone who has appropriate experience in the following disciplines at a technology company: Project Coordination/Project Management Skills. Technical Operations Support. Operations Analysis. ITIL V3. Process Improvement. Six Sigma/Lean. Organizational Change Management. Problem Management. Please Note: “This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.