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Customer Service

1 month ago

Schaumburg, United States Connection Full time

**Customer Service / Administration Support - REMOTE**

**Grow Your Career at Connection 

Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.** Schaumburg, IL

**Connection**

keywords: position summary,schedule,support,experience

Full-time

**Overview**:

Connection has a fantastic opportunity through our Solution and Services division for a Project Support Coordinator. This is a customer service agent role that sets up the Field Technicians to work on our short-term PMO projects. This is a 3-6 month contract, opportunity working with us at Connection with the potential to go permanent. The role will primarily be remote and may have to come to the Schaumburg, IL office for 1-2 weeks of training.

SHIFT: 7am-4pm OR 8am-5pm CT

We at Connection offer terrific benefit options for our W2 contractors that start on the first day of the month

Entity of type com.vizirecruiter.common.domain.model.Label with id: 7159 **Responsibilities**:
  • Create Work Orders (WO) for technicians based on parameters provided by the PM to meet the Client's technician requirements.
  • Select techs from pool of available techs based on review of their profile
  • Schedule techs within the Client's time frame and technician availability. Handle foreseen and unforeseen schedule changes.
  • Track arrival and departure time
  • Ensure techs are performing the tasks per the WO.
  • Obtain all the necessary documentation from the techs to complete the work.
  • Assist in the support of the techs onsite. Answer questions and/or escalate for proper support
  • Approve the work based on deliverables successfully matching the work to be performed.
Entity of type com.vizirecruiter.common.domain.model.Label with id: 1521 Entity of type com.vizirecruiter.common.domain.model.Label with id: 464 **Requirements**:
  • 2+ years of working experience.
  • Excellent communication skills - customer-focused disposition.
  • Ability to manage multiple tasks at once.
  • Experience Outlook and Microsoft Suite: Teams, Word, Excel.
  • Previous recruiting or interviewing experience is a plus.
  • Basic IT knowledge is helpful.
  • Ability to work and stay motivated independently.
  • Previous experience with dispatch is a plus.
Entity of type com.vizirecruiter.common.domain.model.Label with id: 553 Location: **Schaumburg, IL** Compensation: **Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.**

**Our company has over that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.** 48_Advise Created with Sketch. Position Summary

This is a customer service agent role that sets up the Field Technicians to work on our short-term PMO projects. This is a 3-6 month contract, opportunity working with us at ... **Responsibilities**

48_Scheduling Created with Sketch. Schedule

Schedule techs within the Client's time frame and technician availability. Handle foreseen and unforeseen schedule changes. Track arrival and departure time ... 48_ETL Created with Sketch. Support

Create Work Orders (WO) for technicians based on parameters provided by the PM to meet the Client's technician requirements. Select techs from pool of ... **Requirements**

48_Experience Created with Sketch. Experience

2+ years of working experience. Excellent communication skills - customer-focused disposition. Ability to manage multiple tasks at once. Experience Outlook and Microsoft ... **Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.**

**Our company has over that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.** **Customer Service / Administration Support - REMOTE**

**Grow Your Career at Connection**

**Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.**

Location: **Schaumburg, IL** Compensation: Connection has a fantastic opportunity through our Solution and Services division for a Project Support Coordinator. This is a customer service agent role that sets up the Field Technicians to work on our short-term PMO projects. This is a 3-6 month contract, opportunity working with us at Connection with the potential to go permanent. The role will primarily be remote and may have to come to the Schaumburg, IL office for 1-2 weeks of training.

SHIFT: 7am-4pm OR 8am-5pm CT

We at Connection offer terrific benefit options for our W2 contractors that start on the first day of the month

Connection has a fantastic opportunity through our Solution and Services division for a Project Support Coordinator. This is a customer service agent role that sets up the Field Technicians to work on our short-term PMO projects. This is a 3-6 month contract, opportunity working with us at Connection with the potential to go permanent. The role will primarily be remote and may have to come to the Schaumburg, IL office for 1-2 weeks of training.

SHIFT: 7am-4pm OR 8am-5pm CT

We at Connection offer terrific benefit options for our W2 contractors that start on the first day of the month

**Responsibilities**

* Create Work Orders (WO) for technicians based on parameters provided by the PM to meet the Client's technician requirements.
* Select techs from pool of available techs based on review of their profile
* Schedule techs within the Client's time frame and technician availability. Handle foreseen and unforeseen schedule changes.
* Track arrival and departure time
* Ensure techs are performing the tasks per the WO.
* Obtain all the necessary documentation from the techs to complete the work.
* Assist in the support of the techs onsite. Answer questions and/or escalate for proper support
* Approve the work based on deliverables successfully matching the work to be performed.

* Create Work Orders (WO) for technicians based on parameters provided by the PM to meet the Client's technician requirements.
* Select techs from pool of available techs based on review of their profile
* Schedule techs within the Client's time frame and technician availability. Handle foreseen and unforeseen schedule changes.
* Track arrival and departure time
* Ensure techs are performing the tasks per the WO.
* Obtain all the necessary documentation from the techs to complete the work.
* Assist in the support of the techs onsite. Answer questions and/or escalate for proper support
* Approve the work based on deliverables successfully matching the work to be performed.

**Requirements**