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Hospitality Team Member

4 months ago

Sylmar, United States tocaya Full time

Description

Who we are: Tocaya

Tocaya uses bold flavors and the best ingredients with a strong emphasis on organic products to proudly create our signature "Modern Mexican" cuisine. Our versatile menu is rooted in traditional Mexican recipes and naturally accommodates a variety of preferences including vegan, vegetarian, and gluten-free.

At Tocaya we believe that our team is what makes our brand successful. We value individuality and a positive spirit. We try to make our environment a fun place to work and we strongly believe in helping our team members grow and develop to their highest potential.

The Job

As a Hospitality Team Member, you are responsible for achieving our mission of providing each guest with a truly wonderful experience as well as;

  • Acting as a brand ambassador and delivering exceptional hospitality and service by
    • Greeting guests in a friendly manner and ensuring they are served quickly, efficiently and accurately while recognizing opportunities to create an amazing guest experience
    • Assisting guests with placing orders by expertly guiding them through the menu, making suggestions, entering the order into the point-of-sale system, and processing payments
    • Taking telephone orders and preparing take out orders
    • Mastering and maintaining menu knowledge, including an understanding of food restrictions, allergies/allergens, popular dishes, and chef suggestions
    • Making and serving fresh non-alcoholic and alcoholic beverages
    • Delivering food to guests and refilling drinks quickly, efficiently, and accurately
    • Engaging the guests in light conversation when appropriate


  • Maintaining a clean and inviting space for our guests by
    • Clearing and sanitizing tables and chairs efficiently, and carrying dishes, silverware, and glassware to kitchen for washing
    • Upkeeping restroom including- sanitizing restroom on an hourly basis, restocking soap, toilet paper and paper towels
    • Setting up, stocking, cleaning, and maintaining all service stations


  • Maintaining a safe working environment by
    • Understanding and exhibiting compliance to the companys required safety policies and standards
    • Practicing safe food handling and sanitation procedures and maintaining required food handling certifications where applicable by law


  • Exemplifying Company culture by
    • Working as a team to achieve Company goals and standards
    • Supporting other areas of the restaurant as necessary
    • Maintaining a professional and presentable appearance according to the Companys Uniform Policy


  • All other job duties as assigned by Manager

We challenge ourselves, and each other, to be the best. Required skills and qualifications for this position include:

  • A warm, helpful, hospitable and guest focused nature
  • Restaurant or retail experience is helpful, but not necessary
  • Ability to approach work with a sense of fun while delivering outstanding results
  • Ability to thrive in a fast paced environment
  • Ability to communicate effectively in English
  • A high level of resourcefulness in solving problems and taking initiative
  • Ability to understand and meet restaurant standards for health, safety, and excellence.
  • Ability to comply with all company policies, processes and standards
  • Must be eligible to work in the United States
  • Must be a minimum of 18 years old
  • Ability to work a flexible schedule based on restaurant needs
  • Food handler's card may be required according to local and or state regulations
  • Responsible Beverage Service Certification may be required according to local and or state regulations

Physical Requirement:

  • Must be able to lift trays of food or food items weighing up to 50 lbs. on a regular and continuing basis
  • Some bending/kneeling/stooping required
  • Must be able to stand and/or walk for long periods of time
  • Must be able to work in a hot kitchen environment
  • Must be able to place plates, utensils, pans, and cases on both high and low shelves
  • Must be able to work indoors and outdoors

Benefits

  • We offer competitive pay + tips
  • Free meals during shifts and 50% discount while off the clock
  • Opportunities for development and growth
  • A fun and inspiring work environment and be part of an amazing team


Hourly Payrate: $19.08 + Tips

This job description only provides an overview of job responsibilities that are subject to change